Lazada order tracking

Lazada order tracking gives you real-time visibility into where your package is, from the moment the seller ships it to the moment it arrives at your door. This page explains how to find your Lazada tracking number, what each delivery status means, how LEX and LEL work, and what to do when tracking stops updating. Paste your tracking number into the Ship24 search bar above for live status across Lazada's full courier network.

• table of contents
• How do I track a Lazada order?
• Where do I find my Lazada tracking number?
• What is LEX and LEL on Lazada?
• How to track a Lazada order without a tracking number
• Who delivers Lazada orders?
• Tracking not updating or tracking number not found
• Lazada delivery time by country
• Common Lazada tracking statuses and what they mean
• Returns and refunds on Lazada
• Lazada free shipping
• Why track Lazada orders with Ship24
• Contact Lazada customer service
• About Lazada
• Frequently Asked Questions

How do I track a Lazada order?

Quick answer: Paste your Lazada tracking number into the search box at the top of this page and press search to see live status and full delivery history.

Tracking on Ship24

Use the search field at the top of this page.

1. Enter your Lazada tracking number.
2. Click the search button.

Ship24 also tracks orders from other Southeast Asian marketplaces, including TikTok, Shopee, and Temu, all in one centralized platform.

Track on the Lazada website or app

1. Visit the Lazada website or open the app and log in to your account.
2. Tap or click "My Orders."
3. Select the order you want to check.
4. View the current shipment status under order details.

The delivery status shown may include labels such as To Ship, To Receive, Out for Delivery, and Delivered. You may also receive in-app notifications as your order moves through each stage.

Where do I find my Lazada tracking number?

Quick answer: Your Lazada tracking number is in your order confirmation email, in the "My Orders" section of the Lazada app, or in your account's order history page on the website.

1. Order confirmation or shipping email: Check the email Lazada sends once your order is picked up by the courier. The tracking number appears in the shipment details.
2. Lazada app — My Orders: Open the app, go to "My Orders," select your order, and look for the tracking number under the shipment section.
3. Order history on the website: Log in to your Lazada account, go to "Orders," and select the relevant order to find the tracking reference.

Important: The tracking number is different from your order number. When using a third-party tracker like Ship24, copy the tracking number — not the order ID — to get accurate results.

What is LEX and LEL on Lazada?

Quick answer: LEX (Lazada Express) is Lazada's last-mile delivery service that brings parcels from a local hub to your door. LEL (Lazada eLogistics) handles warehousing and order fulfillment before handing off to LEX or a partner courier.

Lazada operates its own integrated logistics network across six Southeast Asian markets. Understanding each label helps you interpret tracking updates correctly.

• LEX (Lazada Express): The last-mile delivery arm responsible for final delivery to your address. Tracking labels include country codes: LEX MY (Malaysia), LEX TH (Thailand), LEX SG (Singapore), LEX PH (Philippines), LEX VN (Vietnam), and LEX ID (Indonesia).
• LEL (Lazada eLogistics): Manages first-mile pickup, sorting, and warehouse fulfillment. Once the parcel is ready for delivery, LEL dispatches it to LEX or a partner courier depending on the route.
• LGS (Lazada Global Shipping): Handles cross-border shipments from international sellers into Southeast Asian markets.

Lazada's logistics system also uses Smart Routing, which automatically assigns each parcel to the best available fulfillment hub based on your delivery address, package dimensions, and real-time network data. As a result, your tracking may show updates across different facilities or carriers before the parcel reaches you — this is a normal part of the delivery process, not a sign that something has gone wrong.

On multi-leg or cross-border routes, a partner courier may take over for the final delivery leg and issue a new tracking number. Carriers commonly used include NinjaVan, J&T Express, and LBC Express depending on the destination. Ship24's Lazada eLogistics tracker detects these handovers automatically and shows you the full delivery path in one view.

How to track a Lazada order without a tracking number

Quick answer: Open "My Orders" in the Lazada app or website to view your latest order status without needing a tracking number.

If you do not have a tracking number yet, there are three ways to check your order status:

1. Check "My Orders" in your account: Log in to the Lazada app or website and open "My Orders" to see the current delivery status for any recent purchase.
2. Contact the seller directly: Use the in-app messaging feature to ask the seller for the tracking number or a status update on your order.
3. Reach out to Lazada support: Open the Help section in the Lazada app and contact customer support with your order details to request a tracking reference.

Who delivers Lazada orders?

Quick answer: Lazada ships through its own LEX Express network and a range of local partner couriers that vary by country across six Southeast Asian markets.

Lazada's logistics network operates across Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. Depending on your location and seller, your order may be handled by one or more of the following carriers:

• Indonesia: JNE, J&T Express, POS Indonesia
• Malaysia: LEX MY, NinjaVan, ABX Express, GDEX, Poslaju, J&T Express, POS Malaysia, Skynet
• Philippines: LEX PH, LBC Express, PHLPost
• Singapore: LEX SG, NinjaVan, Singapore Post
• Thailand: LEX TH
• Vietnam: LEX VN

On cross-border routes, tracking numbers can change when the parcel transfers from Lazada's network to a local last-mile carrier. Ship24 detects the carrier automatically and follows handovers across each leg of the delivery.

Tracking not updating or tracking number not found

Quick answer: New tracking numbers take 24 to 48 hours to show the first scan. Wait, check for typos, and paste the number into Ship24 to let it detect the carrier and any handovers.

• No scan yet: The seller may have created the shipment label but not yet handed the parcel to the courier. Allow 24 to 48 hours after the seller marks the order as shipped before the first status appears.
• Wrong number entered: Copy the tracking number directly from your Lazada confirmation email or from the app's "My Orders" section. Do not use the order ID — it will not return tracking results.
• Courier handover: On cross-border or multi-leg deliveries, a new number may be issued when the parcel transfers to a local carrier. Paste the original number into Ship24 and it will detect the new carrier automatically where available.
• Tracking still not found: Contact the seller to confirm the tracking number and courier service. If the issue is not resolved, contact Lazada support through the in-app Help section with your order ID ready.

Lazada delivery time by country

Quick answer: Delivery time depends on your country, region, and the shipping method selected. Metro and city areas receive orders faster than provincial or remote addresses.

The tables below show typical delivery windows for standard domestic shipments across Lazada's markets. Actual times may vary based on the seller's location, public holidays, campaign periods, and weather conditions.

Philippines

Region	Estimated Delivery Time
Metro Manila	2 to 3 days
Luzon (outside Metro Manila)	3 to 5 days
Visayas	5 to 7 days
Mindanao	7 to 10 days

Malaysia

Region	Estimated Delivery Time
Klang Valley	1 to 2 days
Peninsular Malaysia (other states)	2 to 4 days
Sabah and Sarawak	4 to 7 days

Indonesia

Region	Estimated Delivery Time
Jakarta and Jabodetabek	1 to 3 days
Java (outside Jakarta)	2 to 4 days
Outer islands (Sumatra, Kalimantan, etc.)	5 to 10 days

Thailand

Region	Estimated Delivery Time
Bangkok metropolitan area	1 to 2 days
Provincial areas	2 to 5 days

Singapore

Region	Estimated Delivery Time
Singapore (island-wide)	1 to 2 days

Vietnam

Region	Estimated Delivery Time
Ho Chi Minh City and Hanoi	1 to 3 days
Other provinces	3 to 7 days

Fast options: Same-day or next-day delivery is available on eligible items in select metro areas. Cut-off times and coverage vary by city and campaign period. Check the product page or checkout screen for availability in your location.

Common Lazada tracking statuses and what they mean

Quick answer: Each tracking status reflects a specific stage in the delivery process, from label creation to final delivery or return. The table below explains what each status means and what to do next.

Status	Meaning	What you can do
Shipment information received	The shipping label has been created. The parcel may still be with the seller and not yet picked up.	Allow 24 to 48 hours for the first courier scan to appear.
In transit	The parcel is moving between fulfillment hubs, sorting centers, or through customs.	Check back after the next hub scan. No action needed unless this status does not change after several days.
Out for delivery	The parcel is with a local rider or driver and scheduled for delivery today.	Keep someone available at the delivery address to receive it.
Delivered	The courier has marked the parcel as delivered at the address or a designated pickup point.	If you cannot find the parcel, check with household members, building staff, or your front desk. Contact support if it is still missing.
Delivery attempt failed	The courier tried to deliver but was unable to complete it — no one was available, or the address could not be found.	Rebook delivery or arrange a pickup through the courier. Check for a notice left at your address.
Returned to sender	The parcel is heading back to the seller, often after multiple failed delivery attempts.	Contact the seller to arrange reshipment or request a refund.

Returns and refunds on Lazada

Return windows depend on the sales channel and your country. In many markets, LazMall and Choice items have a 30-day return period, while Marketplace items often have 7 days. Check your country's policy in the Lazada app before filing a request, as return categories and windows differ by market.

1. Open My Orders and select the order you want to return.
2. Choose the specific item to return.
3. Click Return Request and follow the on-screen steps.
4. Send the item back first, then wait for the seller or Lazada to review your request.

Lazada free shipping

Free shipping on Lazada is set by the seller and is not available on every product. Look for the "Enjoy Free Shipping" label on the product page to confirm it applies to your order. Free shipping often comes with conditions, such as a minimum order amount.

For additional savings, check for active promotions and vouchers. Enter any voucher code at checkout to reduce item or shipping costs when available. Offers change by campaign, platform event, and location.

Why track Lazada orders with Ship24

Ship24 is a universal parcel tracking platform that supports thousands of couriers worldwide, including the full Lazada logistics network — LEX, LEL, and LGS — along with partner carriers like PHLPost, LBC Express, and Lalamove.

• No registration required: Enter your tracking number and get live results immediately. No account or login needed.
• Automatic carrier detection: Ship24 identifies the courier handling your parcel and follows handovers automatically, so you do not need to know which carrier has your package.
• Cross-carrier tracking: When your Lazada parcel transfers from LEL to a partner courier mid-route, Ship24 detects the new carrier and continues tracking without interruption.
• Real-time status updates: See accurate location and delivery progress as it updates through each scan point in the network.
• One platform for all your orders: Track Lazada alongside orders from TikTok, Shopee, Temu, and thousands of other marketplaces and couriers in a single view.

Contact Lazada customer service

• In-app chat: Open Help in the Lazada app for live, account-specific support. This is the fastest channel for order and delivery issues.
• Help Center: Visit your country site's Help Center to browse answers on delivery, returns, and payments.
• Contacts page: For corporate office details, visit lazada.com/en/contacts. For order issues, use the in-app Help section first.

Safety notice: Do not share card details or one-time passwords in any chat or message. If you receive a suspicious request, contact Lazada support directly from inside the app.

About Lazada

Lazada is a leading e-commerce platform in Southeast Asia, founded in 2012 and headquartered in Singapore. It operates across Indonesia, Malaysia, the Philippines, Thailand, Vietnam, and Singapore, with a product catalog spanning electronics, fashion, home goods, beauty, and more. Owned by Alibaba Group, Lazada runs its own integrated logistics network — including LEX Express for last-mile delivery and LEL for fulfillment — serving millions of buyers and over one million sellers across the region. As of 2026, Lazada has shifted toward a brand-centric model, placing greater focus on delivery speed, real-time tracking, and post-purchase experience for both buyers and merchants.

Frequently Asked Questions

Where is my Lazada package right now?

Paste your Lazada tracking number into the Ship24 search box at the top of this page to see live status, current location, and full delivery history. You can also check "My Orders" in the Lazada app for the latest status update from the seller or courier.

How do I track a Lazada order by tracking number?

Copy the tracking number from your confirmation email or the Lazada app and paste it into the Ship24 search bar. Ship24 detects the carrier and shows live status and history. You can also track inside your Lazada account under My Orders, or use the official LEL tracker at tracker.lel.asia for LEX and LEL shipments.

Can I track my Lazada order without a tracking number?

Yes. Open My Orders in the Lazada app or website to view the current status of your purchase without a tracking number. If the number is missing, message the seller through the in-app chat to request it. If you still cannot find it, contact Lazada support through the Help section in the app.

My Lazada tracking number says "not found" — what does that mean?

A new tracking number can take 24 to 48 hours to register the first scan after the seller marks the order as shipped. Check for typos and confirm you are using the tracking number, not the order ID. Paste the number into Ship24 to detect the carrier automatically. If it still does not appear after 48 hours, ask the seller to confirm the tracking reference and courier used.

Why is my Lazada tracking not updating?

Tracking updates can pause during sorting, customs inspection, or when a parcel transfers between carriers. Lazada's Smart Routing system may also move parcels between fulfillment hubs automatically, which can cause brief gaps between scans. If tracking has not updated for more than three to five days with no explanation, contact the seller or Lazada support.

Why did my Lazada tracking number change?

On cross-border routes, a partner courier creates a new last-mile tracking number when it takes over the delivery. This is a normal part of Lazada's multi-carrier logistics process and does not mean your package is lost. Paste the original number into Ship24 and it will follow the handover to the new carrier. You can also check your order details in the app for the latest tracking reference.

What is the difference between LEX and LEL on Lazada?

LEL (Lazada eLogistics) manages order fulfillment, warehousing, and dispatch. Once a parcel is ready for delivery, LEL hands it to LEX (Lazada Express), which handles the final delivery to your address. On some routes, LEL may hand off to a partner courier instead of LEX. Both are part of Lazada's own logistics network, and Ship24 tracks both automatically.

My Lazada order shows "Delivered" but I did not receive it — what do I do?

First, check with family members, neighbors, building staff, or your front desk. Look for a pickup notice or parcel locker message in the Lazada app. Review the delivery photo or proof of delivery if the courier has provided one. If you still cannot locate the parcel, contact Lazada support and message the seller directly from your order page.

How long does Lazada shipping take?

Delivery windows depend on your country, region, and the service level selected. In the Philippines, Metro Manila typically receives orders in 2 to 3 days, while Mindanao may take 7 to 10 days. In Malaysia, Klang Valley orders often arrive in 1 to 2 days. Bangkok metro deliveries can arrive in 1 to 2 days. See the delivery tables on this page for full breakdowns by country and region, and note that cross-border routes add extra days for customs and line-haul.

How do returns and refunds work on Lazada?

Return windows depend on the sales channel and country. In many markets, LazMall and Choice items offer up to 30 days, while Marketplace items typically have 7 days. Start the return request from My Orders in the app and send the item back when prompted. Check your local policy in the app before filing, as windows and conditions vary by market.

Does Lazada offer free shipping?

Free shipping is set by individual sellers and may require a minimum spend or a voucher code. Look for the Free Shipping label on product pages and apply any applicable vouchers at checkout. Offers change by campaign and location. If free shipping does not appear at checkout, your cart may not meet the current requirements for that seller or promotion.