Track your Lazada package easily with Ship24, a universal tracking platform that provides real-time updates. Simply input your tracking number to access detailed information about your package's current location and estimated delivery time. With Ship24, package tracking becomes more efficient, offering a simple way to stay updated on your Lazada orders.
How do I track Lazada orders?
Quick answer: Paste your Lazada tracking number into the search box on this page and press search to see live status and history.
Using this tracking page
- Use the search field at the top of this page.
- Enter your tracking number.
- Click the search button.
Using Ship24's homepage
- Go to Ship24's homepage.
- Enter your Lazada tracking number.
- Press the search button.
With Ship24, you can track orders from thousands of marketplaces such as TikTok, Shopee, and Temu, all in one centralized platform.
Track your orders on the Lazada website
You can use their official website if you prefer another way of tracking your parcels.
- Visit the Lazada website and log in to your account.
- Click on "My Orders."
- Select the order you want to track.
- View its shipment status.
Track on LEL (Lazada eLogistics): If your shipment uses LEX/LGS, you can also check the official tracker at tracker.lel.asia.
Where can I find my Lazada tracking number?
You can find your Lazada tracking number in:
- Order confirmation email: Check the email sent after your purchase for the tracking number.
- Lazada app: Visit the "My Orders" section in the app to find your tracking details.
- Order history on the website: Log in to your Lazada account and check the "Orders" page for tracking information.
Tracking orders without a Lazada tracking number
You can track your Lazada orders without a tracking number by:
- Checking order details in your account: Log in to your Lazada account and open the "My Orders" section to view the latest updates on your purchase.
- Contacting the seller: Use the in-app messaging feature to ask the seller for order updates or the tracking number.
- Reaching out to Lazada support: Use the app or website to request assistance with tracking your order.
Who delivers Lazada orders?
Lazada ships through its own network (often shown as Lazada Logistics/LEX or LEL) and partner couriers across Southeast Asia. On cross-border routes, a new tracking number can be created when a parcel moves to a partner. Ship24 detects the carrier and follows these handovers automatically.
No updates or number not found
- Wait 24–48 hours after the seller shares the number for the first scan to appear.
- Try the original marketplace number and any new number issued by a partner courier.
- Paste the number into Ship24; it will auto-detect the carrier and follow handovers.
- If there is still no result, ask the seller to confirm the number and service.
Why Choose Ship24 for Lazada Tracking
- No registration required: Track your Lazada orders instantly. Just enter your tracking number to get started.
- Tracking across multiple couriers: Ship24 supports thousands of couriers worldwide, including PHLPost, LBC Express, and Lalamove. You stay informed even if your package changes couriers during transit.
- Automatic courier detection: Enter your tracking number and Ship24 identifies the carrier handling your parcel.
- Real-time updates and notifications: See accurate details on your package's location and status as it moves through delivery.
- User-friendly interface: Track all your shipments in one place, which helps you manage multiple orders.
Lazada Delivery Time
Lazada's delivery times depend on factors like the order's origin and destination, the chosen shipping method, and the item's size and weight. For standard deliveries within the Philippines, estimated timeframes apply based on these factors.
| Region | Delivery Time |
| Metro Manila | 2 to 3 days |
| Luzon (outside Metro Manila) | 3 to 5 days |
| Visayas | 5 to 7 days |
| Mindanao | 7 to 10 days |
Fast options: Same-day or next-day delivery appears on eligible items in select areas. Cut-off times and coverage vary by city and campaign. Check the product page or checkout for availability in your area.
Common tracking statuses and what they mean
| Status | Meaning | What you can do |
| Shipment information received | Label created; the parcel may still be with the seller. | Allow 24–48 hours for the first scan. |
| In transit | Moving between facilities or customs. | Check back after the next hub scan. |
| Out for delivery | With a local rider or driver for delivery today. | Keep someone available to receive it. |
| Delivered | Marked as delivered at the address or pickup point. | If you cannot find it, check with household, guard, or front desk and contact support. |
| Delivery attempt failed | Carrier tried but could not deliver. | Rebook delivery or arrange pickup with the carrier. |
| Returned to sender | Parcel is heading back to the seller. | Contact the seller for next steps or refund. |
Returns and refunds
In many markets, LazMall and Choice items have a 30-day return period, while Marketplace items often have 7 days. Check your country’s policy in the Lazada app before you file a request. Return windows and categories can differ by market.
- Open My Orders and select the order.
- Choose the item to return.
- Click Return Request and follow the steps. Send the item back first, then wait for review.
Lazada Free Shipping
Lazada's free shipping option is available only when sellers offer it on their products. You can check if free shipping applies by looking for an "Enjoy Free Shipping" note on the product page. Free shipping often comes with conditions, such as a minimum purchase.
For additional savings, look for promotions and vouchers. Enter any voucher or code at checkout to reduce item or shipping costs when available.
Contact Lazada Customer Service
- In-app chat: Open Help in the Lazada app for live, account-specific support.
- Help Center: Use your country site’s Help Center to browse FAQs on delivery, returns, and payments.
- Contacts page: For corporate office details, visit lazada.com/en/contacts. For order issues, use the app help center first.
Safety: Do not share card details or one-time passwords in messages. If in doubt, contact support from inside the app.
About Lazada
Lazada is a leading e-commerce platform in Southeast Asia, founded in 2012 and headquartered in Singapore. It operates in countries such as Indonesia, Malaysia, the Philippines, Thailand, Vietnam, and Singapore, offering a wide range of products across categories like electronics, fashion, home goods, and beauty. Owned by the Alibaba Group, Lazada leverages advanced technology and logistics to provide an efficient online shopping experience.
Frequently Asked Questions
How do I track a Lazada order by tracking number?
Copy the tracking number from your email or the Lazada app and paste it into the search box on this page. Ship24 detects the carrier and shows live status and history. You can also track inside your Lazada account under My Orders. If you use LEX or LEL, you may check the official LEL tracker as well.
Can I track my Lazada order without a tracking number?
Yes. Open My Orders in the Lazada app or website to see the latest status for your purchase. You can message the seller to request the tracking number if it is missing. If you still cannot find it, contact Lazada support through the in-app Help section.
Why isn’t my Lazada tracking number working?
New numbers can take 24–48 hours to show in the first scan. Check for typos and try both the marketplace number and any new number created after a courier handover. Paste the number into Ship24 to detect the carrier automatically. If it still does not resolve, ask the seller or Lazada support to confirm the service used.
Why did my Lazada tracking number change?
On cross-border routes, a partner courier may create a new last-mile number when it receives the parcel. This is normal and does not mean your package is lost. Track the original number on Ship24 and it will follow the handover to the new carrier where available. You can also check your order details for the latest reference.
How long does Lazada shipping take?
Domestic timing depends on your region and the service level. See the delivery table on this page for typical windows in the Philippines, and note that cross-border routes may add extra days for customs and line-haul. Fast options like same-day or next-day appear on eligible items in select areas. Check the product page or checkout for availability in your location.
My order shows Delivered, but I did not receive it. What should I do?
First, check with family, neighbors, building staff, or your front desk. Look for pickup slips or parcel locker notices in your mailbox or the app. Review the delivery photo or proof of delivery if available. If you still cannot locate the parcel, contact Lazada support and message the seller from your order page.
How do returns and refunds work on Lazada?
Return windows depend on the sales channel and country. In many markets, LazMall and Choice items offer up to 30 days, while Marketplace items often have 7 days. Start the request from My Orders and send the item back first when prompted. Always check your local policy in the app before you file.
Does Lazada offer free shipping?
Free shipping is set by the seller and may require a minimum spend or a voucher. Look for the Free Shipping label on product pages and apply any vouchers at checkout. Offers change by campaign and location. If free shipping does not appear, your cart may not meet the current requirements.
