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You can check a Kate Spade order by signing in to your account or using the guest order-tracking page. For a guest order, enter your order number and use the email address and billing ZIP code connected to the purchase to help locate it.
After the order ships, Kate Spade sends a confirmation email containing the tracking details. You can also enter the shipment tracking number in the Ship24 tracking tool above to follow its delivery progress.
| Tracking option | What you need |
|---|---|
| Kate Spade account | Your account login details |
| Guest order lookup | Your order number, checkout email, and billing ZIP code |
| Ship24 | Your shipment tracking number |
How to Check Your Kate Spade Order Status
Kate Spade offers different ways to check an order depending on whether you used an account or completed the purchase as a guest.
Check an order through your Kate Spade account
- Go to the Kate Spade website.
- Sign in to your account.
- Open your order history.
- Select the order you want to review.
- Check the latest order and shipping information.
After the order ships, its tracking details should appear in your order history. Kate Spade also sends the same information to the email address used during checkout.
Check a Kate Spade order as a guest
You can use the guest order lookup without creating or signing in to an account. Enter the order number and the customer information connected to the purchase.
The lookup form includes fields for:
- Your Kate Spade order number
- The email address used during checkout
- Your billing ZIP code
Make sure the information matches the original order. A different email address, incorrect ZIP code, or mistyped order number may prevent the order from appearing.
Track a Kate Spade Package with Ship24
Kate Spade’s order-status page helps you check the purchase, while Ship24 can be used to follow the package after a shipment tracking number becomes available.
- Find the tracking number in your shipping confirmation email or order history.
- Enter the number in the Ship24 tracking tool above.
- Click the search button.
Ship24 uses the tracking number to identify the associated courier network and display the available delivery updates in one place.
Where to Find Your Kate Spade Tracking Number
Your Kate Spade tracking number becomes available after the order ships. You can normally find it in:
- Your shipping confirmation email
- Your Kate Spade account order history
- The shipping details connected to your order
The order confirmation sent after checkout is different from the shipping confirmation. The first confirms that Kate Spade received the purchase, while the second contains the information needed to follow the package.
Your order number and tracking number also serve different purposes. The order number identifies the purchase within Kate Spade’s system, while the tracking number follows the package through the courier network. Ship24’s guide to the difference between an order number and a tracking number can help you identify which one to use.
Which Courier Delivers Kate Spade Orders?
The courier used for your Kate Spade order may depend on the delivery address, shipping service, and fulfillment location. Check the shipping confirmation email or order history to see the carrier assigned to your package.
Once you have the tracking number, Ship24 can identify the connected courier network and show the delivery events available for that shipment.
Why Is My Kate Spade Tracking Not Updating?
A tracking number may not show movement immediately after the shipping email arrives. A shipping label can be created before the package receives its first physical scan from the courier.
Tracking may also be delayed because:
- The parcel is waiting to be collected.
- The courier has not completed the first scan.
- The order was processed over a weekend or public holiday.
- The courier has not uploaded its most recent shipment events.
- Weather or high shipping volumes are affecting delivery operations.
Kate Spade ships orders on business days and does not ship on Saturdays, Sundays, or U.S. federal holidays. An order placed late in the week may therefore take longer to show its first shipping update.
Check the tracking again after the courier has had time to process the parcel. Contact Kate Spade customer support if the estimated delivery period has passed and the package still has no useful updates.
You can also review Ship24’s guide on what to do when a parcel cannot be found.
Kate Spade Shipping Options and Delivery Times
Kate Spade offers several shipping services for the United States and Canada. Delivery estimates are measured in business days and apply after the order has been received and authorized.
| Destination or service | Cost | Estimated delivery time |
|---|---|---|
| Continental U.S. Standard Ground | Free | 3 to 7 business days |
| Continental U.S. Two-Day | $20 | 2 business days |
| Continental U.S. Next-Day | $30 | 1 business day |
| Alaska and Hawaii Standard | Free | 5 to 10 business days |
| PO, APO, and FPO addresses | Free | 3 to 10 business days |
| U.S. territories | $20 | 3 to 8 business days |
| Canada and Canadian PO boxes | $15 | 3 to 10 business days |
Orders must generally be received and authorized by 12 p.m. Eastern Time for the listed delivery estimates to apply. Orders placed after the cutoff may begin processing on the next business day.
Fragrances and products containing certain exotic materials cannot be shipped outside the United States.
What to Do If Your Kate Spade Package Is Late
Start by checking the estimated delivery period and the most recent tracking event. Couriers do not always record a scan at every location, so a package may still be moving even when the tracking page has not changed recently.
If the delivery is late:
- Confirm that the estimated timeframe is measured in business days.
- Review the delivery address in your order confirmation.
- Check the tracking page for a delivery attempt or address issue.
- Look around the delivery location and ask household members or building staff.
- Contact Kate Spade if the expected delivery period has passed.
If the package is marked as delivered but cannot be located, check nearby entrances, mailrooms, reception desks, parcel lockers, and other safe-drop locations.
Kate Spade Returns and Refunds
Eligible full-price and sale merchandise can be returned within 30 days. Items must be unused, unworn, in good condition, and returned with their original tags and packaging.
Merchandise marked Final Sale cannot be returned or exchanged. Outlet merchandise is also treated as Final Sale under the Kate Spade New York return policy.
The online return policy applies to purchases made online and shipped within the United States or Canada.
After Kate Spade receives an eligible return, the refund is issued to the original payment method within approximately 5 to 10 business days. Your bank or card provider may require additional time to display the credit.
How to Contact Kate Spade Customer Support
Contact customer support when:
- Your order cannot be located through the guest tracking page.
- Your tracking has not updated beyond the expected delivery period.
- Your order is missing an item.
- The package arrived damaged or incorrect.
- You need assistance with a return or refund.
Have your order number, checkout email, billing ZIP code, and tracking number available when requesting help.
- Phone: 1-866-999-5283
- Phone support hours: 7 a.m. to 11 p.m. Eastern Time
- Live chat: 7 a.m. to 11 p.m. Eastern Time
- Email support: Available through the Kate Spade contact page
About Kate Spade
Kate Spade New York is a fashion and lifestyle brand offering handbags, clothing, shoes, jewelry, accessories, gifts, and home décor.
The brand launched in 1993 with a collection of six handbags created by Kate Brosnahan Spade, who had previously worked as an accessories editor. Kate Spade New York is now part of Tapestry, Inc., which also owns Coach.
Frequently Asked Questions
How do I track my Kate Spade order?
Sign in to your Kate Spade account and open your order history, or use the guest order lookup with your order number and the customer information connected to the purchase.
Can I track a Kate Spade order without an account?
Yes. Kate Spade provides a guest order-tracking page where you can enter your order number, checkout email address, and billing ZIP code.
Where can I find my Kate Spade tracking number?
Your tracking details are sent in the shipping confirmation email after the order ships. They should also appear in your Kate Spade order history.
Why is my Kate Spade order still processing?
The order may still be undergoing payment authorization, inventory preparation, or packaging. Tracking becomes available after the shipment is processed.
How long does Kate Spade Standard Ground shipping take?
Standard Ground shipping within the continental United States is estimated at 3 to 7 business days after the order is received and authorized.
Does Kate Spade ship to Canada?
Yes. Standard shipping to Canada and Canadian PO boxes costs $15 and is estimated at 3 to 10 business days for eligible products.
What should I do if Kate Spade guest tracking cannot find my order?
Check that the order number, email address, and billing ZIP code match the details used during checkout. Contact customer support if the information is correct but the order still does not appear.
How long does a Kate Spade refund take?
Refunds are normally issued within 5 to 10 business days after Kate Spade receives the returned product. Additional bank-processing time may apply.
