Furniture Village order tracking

Furniture Village tracking lets you check an order online using your order number and last name. You can also sign in to your Furniture Village account to view your order details and current status.

Furniture deliveries work differently from standard parcel shipments. When your order is ready, Furniture Village or an approved delivery supplier will contact you to arrange a delivery date. If you receive a separate carrier tracking number for a specific shipment, you can enter it on Ship24 to check available delivery updates.

Tracking option	What you need
Furniture Village Track My Order	Order number and last name
Furniture Village account	Account email address and password
Delivery appointment	Furniture Village or its delivery supplier will contact you
Carrier tracking	A separate tracking number, when provided

How to Track a Furniture Village Order

You can check your Furniture Village order status without signing in:

1. Open Furniture Village Track My Order page.
2. Enter your order number.
3. Enter the last name used for the order.
4. Select “View order” to see its current status.

Your order number can be found on your receipt or order confirmation email. You can also sign in to your Furniture Village account to view your order history and status.

An order number identifies your purchase within Furniture Village’s system. It is not necessarily a parcel tracking number. Review difference between a tracking number and an order number if you are unsure which reference you have.

Can You Track a Furniture Village Delivery with Ship24?

Ship24 requires a carrier tracking number to follow a shipment. Furniture Village order tracking uses your order number and last name, so that reference cannot normally be entered into Ship24.

However, some products may be delivered directly by a supplier or approved delivery partner. If that supplier sends you a separate carrier tracking number, enter it on Ship24 to check available parcel updates.

For a scheduled furniture delivery without a carrier tracking number, use Furniture Village Track My Order page or contact its delivery team for an update.

What Happens Before Your Furniture Is Delivered?

After your complete order reaches Furniture Village’s distribution centre, its team will contact you to arrange a delivery or collection date. If you ordered several items, Furniture Village will generally try to deliver them together based on the item with the longest estimated lead time.

You may request a split delivery, but an additional delivery charge may apply. Furniture Village will contact you if circumstances affecting your order change.

Delivery dates and lead times are estimates rather than guaranteed arrival dates. They can change because of stock availability, supplier lead times, or delays outside Furniture Village’s control.

What to Expect on Delivery Day

Furniture Village will contact you on the morning of your scheduled delivery to provide a four-hour delivery window.

With Premium Delivery Service, eligible furniture is delivered to your chosen room and assembled when appropriate. Delivery teams may also remove wrapping and packaging after installation.

Some products require customer assembly. These can include selected office furniture, children’s furniture, garden furniture, wall-hung mirrors, and other items identified on the product page. Self-assembly products are delivered boxed to your chosen room.

Direct home deliveries completed by suppliers usually take place from Monday to Friday.

How to Prepare for a Furniture Village Delivery

Before delivery day, measure doors, hallways, staircases, lifts, and other access points to make sure your furniture will fit. Clear a safe route from the entrance to the room where the furniture will be placed.

Deliveries must be pre-booked and signed for. Someone should therefore be available at the address during the agreed delivery window.

If you are concerned about access, contact Furniture Village before delivery. A failed delivery caused by restricted access may result in an additional charge.

Furniture Village Delivery Areas and Times

Furniture Village delivers to mainland UK. Estimated delivery times depend on the product, stock availability, supplier lead time, and delivery location.

Orders sent to Wales, Scotland, the Highlands, Isle of Wight, or an address more than 40 miles from a Furniture Village distribution centre may require an additional one or two weeks.

The estimated date shown when you order should be treated as a guide until Furniture Village confirms your delivery appointment.

What Happens If You Miss Your Delivery?

If you are unavailable on the agreed delivery date, contact Furniture Village as early as possible. An additional failed-delivery charge may apply when:

• No one is available when the delivery team arrives.
• The delivery cannot be completed for a reason outside Furniture Village’s control.
• You cancel with less than 48 hours’ notice.

If your order is ready but you cannot accept delivery or collect it within seven days, a weekly storage charge may also apply.

What to Do If Your Furniture Arrives Damaged

Inspect your furniture during delivery where possible. If you notice damage or a defect, tell the delivery team immediately.

Depending on the condition of the item, you may be able to reject it or keep it while Furniture Village arranges further action. The delivery team may ask you to complete an incident report and may take photographs of the damage.

If you keep a usable but damaged item, Furniture Village may arrange a technician to inspect or repair it. If a repair is not possible, available options may include a replacement or refund.

If you discover pre-existing damage after the delivery team leaves, contact Furniture Village as soon as possible and no later than 30 days after delivery.

Furniture Village Returns and Cancellations

For eligible online orders, you have 14 calendar days from the day after receiving the goods to notify Furniture Village in writing that you want to cancel.

Return eligibility depends on the product and its condition. Restrictions apply to used mattresses and divans, opened pillows or mattress protectors, bespoke products, and self-assembly items damaged during assembly.

If Furniture Village collects a cancelled item from your home, a collection charge may apply. Check current terms before arranging a return because the cost can depend on the product, quantity, and collection location.

How to Contact Furniture Village About an Order

Contact Furniture Village Product Aftercare if your order is delayed, damaged, incomplete, or requires further assistance.

• Phone: 0345 646 1701
• Monday to Friday: 10am to 6pm
• Saturday: 9am to 6pm
• Sunday: 10:30am to 5pm
• Other options: Live chat and online contact form

Have your order number, full name, delivery address, and a description of the issue ready. For damage reports, you may also be asked to provide photographs.

Frequently Asked Questions

How do I track my Furniture Village order?

Open Furniture Village Track My Order page and enter your order number and last name. You can also sign in to your account to view your order history and status.

Where can I find my Furniture Village order number?

Your order number is shown on your receipt or order confirmation email.

Can I track Furniture Village without an account?

Yes. Furniture Village Track My Order page lets you check an order using your order number and last name without signing in.

Does Furniture Village provide a tracking number?

Furniture Village provides an order number for checking your order status. A separate carrier tracking number may be provided when a particular item is handled by a supplier or parcel delivery service.

Can I enter my Furniture Village order number on Ship24?

No. Ship24 needs a carrier tracking number rather than a retailer order number. Use Furniture Village order tracker unless you receive a separate shipment tracking number.

When will Furniture Village confirm my delivery time?

Furniture Village contacts you to arrange a delivery date after your order is ready. On the morning of delivery, you should receive a four-hour delivery window.

Can Furniture Village delivery estimates change?

Yes. Estimated delivery times can change because of stock levels, supplier lead times, delivery location, or circumstances outside Furniture Village’s control.

What happens if I miss Furniture Village delivery?

The delivery will need to be rearranged, and an additional charge may apply. A weekly storage charge may also apply if you cannot accept or collect your order within seven days of it becoming available.

What should I do if my furniture arrives damaged?

Report visible damage to the delivery team immediately and complete an incident report if requested. For damage discovered later, contact Furniture Village as soon as possible and within 30 days of delivery.