FCS US order tracking

FCS US sends a tracking number and tracking link by email after your order leaves its warehouse. You can enter that number on Ship24 to follow available delivery updates from the courier handling your package.

How to track an FCS US order

Your FCS tracking number becomes available after the order ships. It is included in the shipping email along with a link for checking its progress.

To track your FCS package with Ship24:

1. Find the tracking number in your FCS shipping email.
2. Enter it in the tracking field above.
3. Click the search button to view available shipment updates.

Use the shipment tracking number rather than your FCS order number. An order number identifies your purchase, while a tracking number follows the package through the courier network. Review tracking number and order number differences if you are unsure which one to enter.

FCS US processing and delivery times

FCS processes and ships orders from Monday to Friday, excluding holidays. In-stock items normally leave the warehouse within one to two business days.

Delivery time depends on your location. FCS recommends allowing five to seven business days from receipt of your dispatch confirmation. This period begins after the order has been processed and shipped.

Processing and delivery estimates use business days. Weekends and holidays are not included.

Which couriers deliver FCS US orders?

Small products are sent through standard ground delivery and normally arrive within three to five business days. Medium and large products are delivered by UPS or USPS, depending on the destination.

• Use UPS tracking when UPS appears in your shipping confirmation.
• Use USPS tracking when USPS is assigned to your order.

The tracking email identifies the delivery service and provides the number connected to your shipment.

How FCS Express 2nd Day Shipping works

Express 2nd Day Shipping is available for eligible in-stock products when an order is placed before 2pm PST from Monday to Friday. An additional $15 charge is applied at checkout.

Eligible products include:

• Fins
• Leashes
• Tail or traction pads
• Single board covers

Express delivery is not available for bulky luggage, Multi board covers, or Travel board covers. It is also unavailable for addresses in Hawaii.

Second Day Shipping means delivery within two business days. Deliveries are made from Monday to Friday, excluding public holidays. If an order qualifies, this method will appear among the available shipping options during checkout.

Why is my FCS tracking not updating?

A tracking number may not display movement immediately after the shipping email arrives. The courier may have received the shipment information but not completed its first physical scan.

If your FCS tracking has not updated:

1. Confirm that the order has shipped rather than only been placed or processed.
2. Copy the tracking number directly from the shipping email.
3. Check that you entered a tracking number instead of an order number.
4. Allow time for the courier to scan the package.
5. Contact FCS customer service if the package has not arrived within the expected timeframe.

See reasons a tracking number may not be recognized if no shipment information appears. If updates appeared previously but have stopped, follow steps for tracking that is not updating.

Understanding common FCS tracking updates

If tracking says the package was delivered but you cannot find it, check around the delivery address and ask household members, neighbors, or building staff. You can also follow steps for a package marked delivered but not received.

FCS shipping to P.O. boxes

Small orders containing products such as fins, leashes, and traction pads can be delivered to a P.O. box. Large products, including board bags and luggage, cannot be sent to a P.O. box.

Packages addressed to a Commercial Mail Receiving Agency, such as a UPS Store, must include the correct mailbox number.

FCS shipping to Hawaii

FCS ships most products to Hawaii. Travel Series board covers are excluded, and Express 2nd Day Shipping is not available for Hawaiian addresses.

Delivery times to Hawaii may depend on the product, shipping service, and destination. Check the shipping options shown at checkout before placing your order.

Freight forwarders and international shipping

FCS US does not ship to freight-forwarding addresses. An order placed using a freight forwarder may be cancelled unless an alternative postal address is provided.

FCS US also does not deliver to addresses outside the United States. Customers in other regions should use the relevant FCS Australia, Europe, United Kingdom, or Japan website.

Frequently asked questions

When will I receive my FCS tracking number?

FCS emails a unique tracking number and tracking link after your order ships from its warehouse. In-stock products normally leave the warehouse within one to two business days.

How long does FCS US delivery take?

Small products sent through standard ground delivery normally take three to five business days. FCS recommends allowing five to seven business days from receipt of the dispatch confirmation, depending on your location.

Does FCS ship to Hawaii?

Yes. Most FCS products can be shipped to Hawaii, but Travel Series board covers are excluded. Express 2nd Day Shipping is also unavailable for Hawaii deliveries.

Can FCS fins be shipped to a P.O. box?

Yes. Small products such as fins, leashes, and traction pads can be delivered to a P.O. box. Board bags, luggage, and other large orders require a physical delivery address.

How fast is FCS Express 2nd Day Shipping?

Eligible orders are delivered within two business days. The order must contain qualifying in-stock products and be placed before 2pm PST from Monday to Friday.

Does FCS US ship internationally?

No. FCS US only ships within the United States. Customers in other countries should order through the appropriate regional FCS website.

Does FCS ship to freight forwarders?

No. FCS US does not ship to freight-forwarding addresses and may cancel an order placed using one.