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CurlyMe Hair sends a shipping confirmation email with a tracking number and tracking link after your order has been dispatched. Use that number to check your package with its assigned courier or enter it in Ship24 to view available delivery updates.
Tracking may not show activity immediately. It can take several hours after the shipping email arrives for the courier to register the shipment and display its first scan.
| What you need | Where to find it |
|---|---|
| Tracking number | Shipping confirmation email |
| Courier name | Shipping email or tracking results |
| Order number | Order confirmation email, for customer support enquiries |
How to Track a CurlyMe Hair Order
Once your package has shipped, open your shipping confirmation email and select the tracking link. This should direct you to the courier handling your delivery.
You can also track a CurlyMe Hair package with Ship24:
- Find the tracking number in your shipping confirmation email.
- Enter it in the tracking field above.
- Click the search button.
- Review the latest available shipment events.
Use the shipment tracking number rather than the order number. An order number identifies your purchase within CurlyMe’s system, while a tracking number follows the package through the courier network. Learn more about the difference between a tracking number and an order number.
Where to Find Your CurlyMe Tracking Number
Your CurlyMe tracking number should arrive by email after the package has been shipped. Check the inbox connected to your order, including spam, junk, and promotions folders.
The initial order confirmation may contain only an order number. This confirms that CurlyMe received your purchase, but it does not necessarily mean the package has shipped. Wait for a separate shipping confirmation containing shipment tracking details.
If you have not received tracking information after the stated processing period, contact CurlyMe using your order number and the email address entered at checkout.
CurlyMe Processing and Delivery Times
Standard order processing takes between 1 and 5 business days. Processing time is separate from delivery time and does not include weekends or holidays.
CurlyMe normally arranges shipments from Monday through Saturday, excluding Sundays and holidays. After dispatch, delivery generally takes between 3 and 10 working days, although the estimate depends on the destination.
| Destination | Estimated delivery after shipment |
|---|---|
| United States | 5 to 7 working days |
| Canada | 5 to 7 working days |
| United Kingdom | 5 to 10 working days |
| Germany | 5 to 10 working days |
| Other European countries | 4 to 10 working days |
These are estimated transit times after dispatch, not guaranteed arrival dates. Processing, destination, weather, flight availability, customs checks, and courier delays may affect delivery.
Which Couriers Deliver CurlyMe Hair Orders?
CurlyMe may use UPS, DHL, FedEx, or TNT Express. Courier selection can vary according to the destination, shipping availability, and order details.
Check your shipping confirmation or tracking results to identify which courier is handling your package. CurlyMe also advises customers to contact support before shipment when requesting a different delivery service, although changes may depend on availability.
Why Is My CurlyMe Tracking Not Updating?
A pause in tracking does not always mean the package is lost. Common reasons include:
- Your order is still within the 1-to-5-business-day processing period.
- A shipping label has been created, but the courier has not collected or scanned the package.
- The tracking number was issued recently and needs several hours to activate.
- The package is moving between facilities without receiving a new public scan.
- Weather, flight schedules, customs processing, or courier operations have caused a delay.
- An incomplete or inaccurate address has delayed order processing.
Check the tracking number for typing errors and try again after several hours. If tracking remains unavailable after the package has shipped, contact the assigned courier first. CurlyMe can provide additional help if the courier cannot resolve the issue.
What Common Tracking Statuses Mean
| Tracking status | What it usually means |
|---|---|
| Label created | Shipping information was submitted, but the courier may not have received the package yet. |
| Shipped or dispatched | The order has been prepared for courier delivery and tracking details have been assigned. |
| In transit | The package is moving between courier facilities or delivery locations. |
| Customs clearance | The shipment is being reviewed by customs before continuing to its destination. |
| Out for delivery | The package is with a local driver and is expected to arrive that day. |
| Delivered | The courier has recorded the shipment as delivered. |
A “shipped” or “label created” update does not always mean the parcel has started moving. The first physical tracking event may appear only after the courier collects and scans it.
How Address Details Can Affect Delivery
Enter a complete street address when placing your CurlyMe order. CurlyMe does not accept P.O. box addresses and requires a phone number in case the courier needs to contact you about delivery.
An inaccurate, incomplete, or unverified address may add 1 to 2 business days to processing. It can also cause the parcel to be returned to CurlyMe. Additional shipping charges may apply when an order must be sent again because incorrect address information was entered at checkout.
Contact CurlyMe as soon as possible if you notice an address mistake. Address changes are considered but cannot be guaranteed, especially after the package has shipped.
What to Do If Your CurlyMe Package Is Late
Start by reviewing the most recent tracking event and comparing it with the estimated delivery period for your destination.
- Confirm that the tracking number was entered correctly.
- Allow several hours for a new tracking number to begin showing results.
- Check whether the package is still within the estimated delivery period.
- Contact the courier if the parcel has already left CurlyMe’s shipping location.
- Contact CurlyMe if the courier cannot locate or resolve the shipment issue.
If tracking says “delivered” but the package is missing, check the delivery location, building reception, parcel locker, household members, and nearby safe areas before contacting the courier.
How to Contact CurlyMe Hair
For questions about processing, tracking details, address corrections, or delivery problems, contact CurlyMe at service@curlyme.com.
Include your order number, account email address, full name, and tracking number when available. This gives customer support enough information to identify the order and review the shipment.
Frequently Asked Questions
How do I track my CurlyMe Hair order?
Use the tracking link or tracking number in your shipping confirmation email. You can also enter the tracking number in Ship24 to view available shipment updates.
When will I receive my CurlyMe tracking number?
CurlyMe sends tracking details by email after the order has shipped. Standard processing normally takes 1 to 5 business days before dispatch.
Why does my CurlyMe tracking number show no results?
New tracking numbers may take several hours to display activity. The courier may also be waiting to receive or scan the package.
What couriers does CurlyMe Hair use?
CurlyMe lists UPS, DHL, FedEx, and TNT Express as its usual delivery providers. The courier used for an individual order may depend on its destination and shipping arrangements.
How long does CurlyMe Hair shipping take?
Processing normally takes 1 to 5 business days. Delivery after shipment generally takes 3 to 10 working days, with more specific estimates available for the United States, Canada, United Kingdom, Germany, and other European destinations.
Does CurlyMe deliver to P.O. boxes?
CurlyMe asks customers to provide a detailed street address and does not accept P.O. box addresses.
Can I change my CurlyMe shipping address?
Contact CurlyMe as soon as possible after noticing an error. A change may be considered before shipment, but it is not guaranteed. Packages cannot normally be stopped after dispatch.
Who should I contact if my CurlyMe package is stuck in transit?
Contact the assigned courier first after the package has left CurlyMe’s shipping location. Contact CurlyMe if the courier cannot resolve the delivery problem.
