Coppel tracking

What is Coppel Mexico?

Coppel is one of the most recognized and popular departmental companies in Mexico. It was founded in 1941 in Culiacan, Sinaloa. Due to the excellent quality of its services, the company is known for offering its customers excellent payment opportunities and discount offers on most of its products. Including Coppel national delivery service it is characterized by its excellent quality and efficiency. Currently, the company has more than 150,000 employees who are distributed in the most important regions and cities of the country.
Although Coppel's first origins date back to Culiacán, its founder Enrique Coppel Tamayo set up the company's bases in the Mazatlán region. Later he decided to move the company to give it the shape it has today. Although its initial development was slow, the company began to gain notoriety due to the prices of its products, which were more attractive than those of the competition. It wasn't until 1990 that Coppel's expansion into the most important local markets in Mexico began to be noticed.
At the beginning of 2000, Coppel's expansion took on much more strength as it absorbed other reputable departmental or retail companies. By dominating the national market, it expands to other countries such as Argentina, Brazil, and Canada. At present, it is located in the 100 largest and most important companies in Mexico. It even ranks 156th among the most powerful and important departmental companies in the world.
It is estimated that the company generates profits of 6 billion dollars a year. Such is its influence and importance in Mexico, that thanks to its financial and corporate power, the company founded a university institution called "Coppel Corporate University" where employees and their families can be professionally trained in the business world and different areas of the company's work.
This wholesale conglomerate has the operational infrastructure to offer all its products both on virtual platforms and in physical stores. It has more than 1400 physical stores that are located in all the most important and largest regions of Mexico and it offers a wide variety of products from the most recognized and valued brands in the world such as Apple, Samsung, LG, Sony, Adidas, Nike, CAT, Fossil, Timex, and many others.

How can I track my order from Coppel?

Unlike other companies, the Coppel tracking service is still done through email. Once the customer has completed all the paperwork corresponding to the purchase and shipment, they receive an email with all the necessary information about their purchase.
This information includes package status, order status, approximate date of delivery, delivery service, method of transportation, and shipping cost data. On the other hand, if at a national level the customer wants to use the Coppel Mexico tracking service, he can communicate through the customer service phone numbers or use the company's mobile application.
You can also track your Coppel package through our platform Ship24.

Does Coppel only deliver in Mexico?

The company only has the operational infrastructure to make shipments and deliveries nationwide. Despite having stores in Brazil, Canada, and Argentina, citizens of those countries can only purchase products from stores located in their home country. However, sometimes some stores in Argentina or Brazil restock their inventory with products from stores located in Mexico. 
On the other hand, Coppel parcels can be delivered in the most important and remote regions of Mexico. Even in Brazil and Argentina, the delivery service model is committed to make deliveries in the most remote regions of the capital or city. The company takes very seriously the fact of satisfying the needs of its customers in terms of delivery and reception of the purchased products.

Are shipping fees expensive on Coppel?

The company is highly valued by its customers due to its purchase and shipping costs. Coppel shipping fees are free, regardless of the destination or type of product. However, it is important to clarify, that these benefits are only available to customers residing in Mexico. In Argentina, Brazil, and Canada, some shipping costs must be paid by customers. However, these costs do not exceed 2 dollars, so there is no loss of affection towards the company by its customers.

How long does it take for Coppel to deliver?

Depending on the type of product and the type of delivery service, the delivery time may vary:

  • For those products weighing more than 20 kilograms, the approximate delivery time is 5 to 7 working days.
  • For products weighing less than 20 kilograms, the approximate delivery time is 7 to 12 working days.

However, with the use of premium delivery services, the approximate delivery time is the following:

  • For products weighing more than 20 kilograms in 3 to 5 working days.
  • For lighter products, the approximate delivery time is 3 to 7 working days.
    On the other hand, customers can also request the delivery method at the nearest physical store. Once the purchase has been processed, the product will arrive at the nearest store in 7 working days.

Does Coppel have MoneyGram?

After more than 10 years of collaboration, Coppel and MoneyGram renewed their ties as allied companies. This means that customers can continue to enjoy MoneyGram services in more than 900 physical Coppel stores located in Mexico. This union makes Coppel the third-largest bank transfer company in the world through the sending of remittances. Likewise, in this kind of transaction, Mexico becomes the third-largest market, only behind India and China. 

How can I contact Coppel?

Customers can get in touch through different means. On the Coppel virtual platform, customers can access the telephone numbers, e-mails, and official accounts of the company social networks. The company also has a virtual customer service platform where users can process complaints, suggestions, requests, cancellations, or queries, such as the follow-up of a Coppel package.
Similarly, customers can enjoy all these benefits through the mobile application, which can only be downloaded from the official Coppel website. Finally, in the mobile application, users can complete forms to process different types of applications. The response time of the customer service is less than 12 hours.

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