- Post Purchase
- International Shipping
- Couriers
- Shops
- Platforms
- Company
You can track a Brastop order through your online account or by using the unique order-status link in your order confirmation email. After the order is dispatched, the tracking service depends on its destination: UK orders use Royal Mail or Evri, international orders are managed through Global-e, and US orders travel through OCS Worldwide before being delivered by USPS.
Once you have the shipment tracking number, you can also enter it in the Ship24 tracking tool above to check the latest available delivery updates.
| Order destination | How to check the shipment |
|---|---|
| United Kingdom | Royal Mail or Evri, depending on the service selected at checkout |
| United States | OCS Worldwide, followed by USPS after the parcel reaches the US |
| Other international destinations | Global-e tracking |
| Any tracked shipment | Enter the available tracking number on Ship24 |
How to Track a Brastop Order
The best tracking method depends on whether the order is still being prepared or has already left Brastop’s warehouse.
Check your Brastop order status
Customers with a registered account can sign in and open their order history. You can also use the unique status link included in the order confirmation email, including when the purchase was made without signing in to an account.
Brastop uses the following order statuses:
- Processing: The warehouse team is picking and packing the order.
- Dispatched: The order has left the warehouse and has been handed to the delivery provider.
Follow the delivery through the carrier
After dispatch, use the tracking service for your destination:
- For UK orders, track the package through Royal Mail or Evri.
- For US orders, begin with OCS Worldwide tracking. After the package reaches the United States, check it through USPS tracking.
- For other international orders, use the Global-e tracking service.
Track your Brastop package with Ship24
- Go to the tracking section above.
- Enter your shipment tracking number.
- Click the search button.
- Review the latest available delivery events.
Ship24 can help you follow the shipment from one place without repeatedly checking different tracking websites.
Where to Find Your Brastop Tracking Details
Your Brastop order confirmation email contains a unique link that lets you check the status of your purchase. Registered customers can also view the same order through their account history.
When the order leaves the warehouse, Brastop sends another email to confirm that it is on its way. The shipment details can then be used with the relevant delivery provider or entered into Ship24.
Do not confuse the Brastop order number with the shipment tracking number. The order number identifies the purchase in Brastop’s system, while the tracking number follows the parcel through the delivery network.
Which Couriers Deliver Brastop Orders?
Brastop uses different delivery arrangements for UK, US, and international purchases.
UK deliveries
UK customers can select Royal Mail or Evri for most tracked delivery services at checkout. The available carrier may depend on the service and delivery postcode.
US deliveries
Brastop ships US orders from its warehouse in the United Kingdom. OCS Worldwide handles the international part of the journey, and USPS completes the delivery after the parcel arrives in the United States.
Check OCS Worldwide while the package is travelling from the UK. Once it has reached the US, use USPS to follow the final stage of delivery.
Other international deliveries
International orders placed through the UK website are managed through Global-e. Delivery options, estimated dates, charges, and available tracking can vary by destination and are shown during checkout.
Brastop Dispatch and Delivery Times
Brastop aims to dispatch standard orders from its UK warehouse within 48 working hours. Working hours are counted from Monday to Friday and exclude UK bank holidays. Orders may take longer to leave the warehouse during busy sale periods.
Delivery estimates begin after dispatch, not when the order is originally placed.
| Delivery service | Estimated time after dispatch |
|---|---|
| UK Standard Tracked Delivery | 2 to 3 working days |
| UK Express Tracked Delivery | 1 to 2 working days |
| UK Click & Collect | 2 to 3 working days |
| US Tracked Shipping | 5 to 10 working days |
| Other international services | Current estimate shown at checkout |
These timeframes are estimates unless the selected delivery service is specifically described as guaranteed. Weekends, public holidays, sale periods, customs processing, and local delivery conditions may affect arrival times.
Why Is My Brastop Tracking Not Updating?
A lack of tracking updates does not always mean the package has stopped moving. Check the following before contacting support:
- The order is still processing: Tracking will not show delivery progress while the warehouse is still preparing the order.
- The order was recently dispatched: The first carrier update may not appear until the package is accepted and scanned.
- You are checking the wrong carrier: UK customers should use the provider selected at checkout.
- A US order has reached a different stage: Use OCS Worldwide before the parcel reaches the US and USPS for the final delivery stage.
- The order was placed near a holiday or weekend: UK bank holidays and local public holidays can affect processing and delivery.
- The order was placed during a sale: Higher order volumes may delay dispatch.
What to Do If Your Brastop Order Is Late
Start by comparing the tracking activity with the delivery estimate shown for your selected service. Remember that the estimate begins on the dispatch date.
Brastop applies different lost-parcel timeframes depending on the destination:
- UK orders: A parcel may be treated as lost 10 days after dispatch. Non-receipt must be reported within 28 days of dispatch.
- International orders outside the US: A parcel may be treated as lost 14 days after dispatch. Non-receipt must be reported within 30 days.
- US orders: A parcel may be treated as lost after 30 working days from dispatch.
Contact the appropriate support team as soon as the expected delivery period has passed. UK delivery issues can be reported to Brastop, while enquiries about other international orders are handled through Global-e.
You can also review Ship24’s guidance on what to do when a parcel cannot be found.
How to Contact Brastop Customer Support
For questions about UK or US orders, Brastop provides support by live chat, email, and phone from Monday to Friday, 8:00 a.m. to 6:00 p.m. BST, excluding UK bank holidays.
- Email: support@brastop.com
- Phone: 0208 861 1945
- Live chat: Available through the Brastop website
Include your order number and the email address used during checkout. If the order has already been dispatched, provide the tracking number and describe the most recent tracking update.
Frequently Asked Questions
How do I track a Brastop order?
Sign in to your Brastop account and open your order history, or use the unique status link in your order confirmation email. After dispatch, follow the parcel through the delivery provider or enter its tracking number on Ship24.
Can I check a Brastop order without an account?
Yes. Use the unique order-status link included in the order confirmation email.
Where can I find my Brastop tracking number?
Check the shipment information sent after the order is dispatched. Registered customers can also review their order history for available status and delivery details.
How long does Brastop take to dispatch an order?
Standard orders are normally dispatched within 48 working hours from Monday to Friday, excluding UK bank holidays. Sale periods may cause additional delays.
Which courier delivers Brastop orders in the UK?
Brastop uses Royal Mail and Evri for UK deliveries. Customers can select between the available providers for many delivery services at checkout.
How are Brastop orders delivered in the US?
US orders are sent from Brastop’s UK warehouse through OCS Worldwide. USPS handles the final delivery after the parcel arrives in the United States.
How long does Brastop shipping to the US take?
US tracked shipping is estimated to take 5 to 10 working days after dispatch.
How do I track an international Brastop order?
International orders outside the US are tracked through Global-e. The available delivery service and estimated arrival date are shown during checkout.
