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BOOM Headshop sends a tracking number by email after your order ships. You can use the link in that email, check the order through your BOOM Headshop account, or enter the tracking number in the Ship24 tracking tool above.
Tracking may not become active immediately. The courier usually needs to collect and scan the package before the first delivery update appears.
How to Track a BOOM Headshop Order
You can check your order in three ways:
Use your shipping confirmation email
After your order ships, BOOM Headshop sends a shipping confirmation email containing your tracking number and a link to the courier’s tracking page.
Check your spam or promotions folder if the message does not appear in your main inbox.
Check your BOOM Headshop account
Sign in to your account and open your order details to review the current order status and available tracking information.
Track your package with Ship24
- Go to the tracking section above.
- Enter the tracking number from your shipping email.
- Click the search button.
- Review the latest available shipment updates.
Ship24 displays the tracking events provided by the courier handling your package.
When Will BOOM Headshop Tracking Become Available?
Orders are generally processed within 1 to 2 business days. However, BOOM Headshop advises that most orders may take 3 to 5 business days from the order date to ship, depending on sales volume.
Processing can take longer during holidays, promotions, and other busy periods. Choosing expedited shipping may shorten the delivery time after dispatch, but it does not make the order-processing stage faster.
Your tracking number should be sent after the order ships. It may then take additional time for the courier to complete the first physical scan.
Which Courier Delivers BOOM Headshop Orders?
BOOM Headshop may use the following carriers:
The courier can depend on your location and the shipping option selected at checkout. Your shipping confirmation email should identify the carrier assigned to your order.
Where Does BOOM Headshop Ship?
Eligible smoking accessories, non-hemp products, and other permitted items can be shipped to all 50 U.S. states. BOOM Headshop does not currently ship to international destinations or APO/FPO addresses.
Some hemp-derived products may be subject to additional state restrictions. Product availability can therefore depend on the laws and shipping requirements that apply at the destination.
Orders are shipped in discreet, unmarked packaging. Customers must be at least 21 years old to place an order.
What Does Your BOOM Headshop Order Status Mean?
| Order status | What it usually means |
|---|---|
| Processing | Your order has been received and is being prepared for shipment. |
| Shipped | A shipping label and tracking number have been assigned to the package. |
| In transit | The package is moving through the courier’s delivery network. |
| Out for delivery | The package is with the local delivery driver and may arrive that day. |
| Delivered | The courier has recorded the package as delivered. |
A shipped status does not always mean the package has started moving. A tracking number may be created before the courier collects or scans the parcel.
Why Is My BOOM Headshop Tracking Not Updating?
A tracking number may temporarily show no results or remain on the same status for several reasons:
- The order is still being processed.
- A shipping label has been created, but the courier has not collected the package.
- The package is waiting for its first physical scan.
- The courier did not record a scan at every facility.
- A weekend, holiday, sale, or high order volume caused a delay.
- The courier’s tracking system has not yet refreshed.
Allow some time for the first scan to appear after receiving the shipping email. Contact BOOM Headshop support if the order has remained unchanged beyond the expected processing or delivery period.
What to Do If Your Package Is Marked as Delivered but Missing
Before reporting a missing delivery, check:
- Around entrances and other secure areas of the property
- With household members or neighbors
- Your building’s mailroom or package area
- With building management or a leasing office
If the package still cannot be located, contact BOOM Headshop within 2 business days of the courier’s delivery scan.
BOOM Headshop may work with the courier to review delivery records such as GPS data, photographs, signature information, or other delivery confirmation. Additional documents may be requested for high-value shipments or suspected package theft.
Ship24’s missing parcel guide also explains general steps you can take when a package cannot be located.
What to Do If Your Order Arrives Damaged
Contact BOOM Headshop within 3 business days after the package is marked as delivered. Send clear photographs or video evidence of the damage to support@boomheadshop.com.
Keep the item, packaging, and shipping materials while the claim is being reviewed. If the damage is confirmed, BOOM Headshop may provide a prepaid return label. A replacement, refund, or store credit is normally arranged after the returned item has been received and inspected.
BOOM Headshop Returns and Refunds
Eligible products can be returned within 30 days after delivery. The item must be new, unused, in its original condition, and returned in its original packaging.
Opened or used products are generally not eligible for return unless they arrived damaged or defective. Some items cannot be returned, including:
- Gift cards
- Downloadable software
- Certain health and personal-care products
- Perishable products
- Intimate or sanitary goods
- Hazardous materials and flammable liquids or gases
Customers are normally responsible for standard return-shipping costs. Shipping charges are non-refundable. For confirmed damaged products, BOOM Headshop may provide a prepaid return label.
Contact support with your order number and reason for the return before sending the product back. Do not return the item directly to its manufacturer unless instructed to do so.
How to Contact BOOM Headshop Support
Customer support is available Monday through Friday from 9:00 a.m. to 4:00 p.m. Pacific Time, excluding holidays.
- Phone: +1 (888) 875-6789
- Email: support@boomheadshop.com
- Live chat: Available through the BOOM Headshop website
Direct live-chat assistance follows the regular support hours, but you can submit a support ticket through the chat system at any time. Replies to tickets submitted outside operating hours are sent by email.
Have your order number, tracking number, account email address, and relevant photographs ready when contacting support.
Frequently Asked Questions
How do I track my BOOM Headshop order?
Use the tracking link in your shipping confirmation email, sign in to your BOOM Headshop account, or enter the tracking number in Ship24.
Where can I find my BOOM Headshop tracking number?
The tracking number is sent by email after the order ships. It may also appear in the order details within your BOOM Headshop account.
Can I track my order without signing in?
Yes. Once your order ships, you can use the tracking number and link provided in the shipping confirmation email without signing in to your account.
How long does BOOM Headshop take to ship?
Orders are generally processed within 1 to 2 business days, but most may take 3 to 5 business days from the order date to ship. Busy periods can increase processing times.
Does expedited shipping make processing faster?
No. Expedited shipping affects the delivery speed after dispatch. It does not shorten the time needed to prepare the order.
What courier does BOOM Headshop use?
BOOM Headshop may use USPS, UPS, or FedEx. The carrier depends on the destination and shipping option selected at checkout.
Does BOOM Headshop ship internationally?
No. BOOM Headshop currently ships within the United States and does not deliver to international or APO/FPO addresses.
What should I do if my BOOM Headshop package says delivered but is missing?
Check around the property and ask household members, neighbors, or building staff. Contact BOOM Headshop within 2 business days of the delivery scan if the package still cannot be found.
How are BOOM Headshop orders packaged?
Orders are sent in discreet, unmarked packaging.
