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You can track an Aritzia order through your online account or by using the guest Order Tracking option in the Aritzia website footer. After your order ships, you will also receive a shipping confirmation email containing your tracking number.
Enter the tracking number in the Ship24 tracking tool above to check the latest delivery updates from the courier handling your package.
How to Track an Aritzia Order
The tracking method you should use depends on whether you signed in or checked out as a guest when placing your order.
Track an order through your Aritzia account
Orders placed while signed in can be checked through your Aritzia account:
- Sign in to your Aritzia account.
- Open your Order History.
- Select the order you want to check.
- Choose “Track Items” to view the available shipment details.
Your order history may show whether the purchase is still being processed, has shipped, or is on its way to the delivery address.
Track an Aritzia guest order
You do not need an Aritzia account to check an order placed as a guest. Open the Aritzia website and select the “Order Tracking” link in the footer. Enter the requested order information to view its current status.
A guest purchase may not appear in your account Order History, even if you create an account later. Use the guest tracking option when the order was originally placed without signing in.
Track an Aritzia package with Ship24
Once you receive your tracking number, you can follow the shipment through Ship24:
- Go to the tracking section above.
- Enter your Aritzia tracking number.
- Click the search button.
Ship24 identifies the courier connected to the tracking number and displays the delivery events made available by that carrier.
Where to Find Your Aritzia Tracking Number
Your Aritzia tracking number is normally sent in the shipping confirmation email after your order leaves the fulfillment centre. It may also appear in your Order History or through the guest Order Tracking page.
The first email you receive after checkout is usually an order confirmation. This confirms that Aritzia received your purchase, but it does not necessarily mean the package has shipped.
Wait for the separate shipping confirmation before looking for a tracking number. If you are unsure which reference to use, Ship24’s guide to the difference between an order number and a tracking number can help you identify the correct one.
Why Is My Aritzia Tracking Not Updating?
An Aritzia tracking number may take up to 72 hours to begin showing delivery events after the shipping confirmation email is sent.
This delay does not always mean there is a problem with the order. Common reasons include:
- The shipping label has been created, but the courier has not collected the package.
- The parcel is waiting for its first physical scan.
- The courier has collected the shipment but has not uploaded the tracking event.
- A tracking system is experiencing a temporary delay.
- The order was placed as a guest and is being checked through the wrong tracking method.
Wait until the 72-hour activation period has passed before contacting support. Ship24 will also begin showing updates once the courier publishes tracking information.
If no activity appears after 72 hours, confirm that you entered the tracking number correctly. You can also review Ship24’s guide on what to do when a package cannot be found or contact Aritzia customer support.
Which Courier Is Delivering My Aritzia Order?
The courier assigned to an Aritzia order may depend on the delivery destination, shipping option, and fulfilment location. Check your shipping confirmation email or tracking details to identify the carrier handling your package.
You do not need to select a courier manually when using Ship24. Enter the tracking number, and the system will identify the matching delivery network when carrier information is available.
Aritzia Shipping Times in Canada
Aritzia offers several delivery options for Canadian orders. The available methods and prices may depend on the order value, delivery address, and checkout time.
| Shipping option | Estimated delivery time | Listed price |
|---|---|---|
| Standard | 1 to 4 business days | $7.50 CAD |
| Express | 1 to 3 business days | $10 CAD |
| Priority | Next business day for eligible weekday orders placed before 2 p.m.; otherwise within 2 business days | $15 CAD |
Aritzia account holders may receive free standard shipping on Canadian orders over $50 CAD.
Delivery estimates are not guarantees. Weekends, public holidays, weather, high order volumes, courier delays, and remote delivery locations can affect arrival times.
Aritzia Returns for Canadian Orders
The return deadline and refund method depend on when the item is returned, whether it was purchased at full price, and whether the return is completed by mail or in a store.
Returns by mail
- Eligible items returned within 14 days of the ship date may qualify for a refund.
- Eligible items returned within 30 days of the ship date may qualify for merchandise credit.
- An $8 return-postage fee may apply to online returns sent by mail.
- Items discounted by 50% or more are generally final sale.
Returning an online order in store
Online purchases returned to an Aritzia boutique may follow a shorter return period. Eligible items may qualify for a refund within 10 days or an exchange or merchandise credit within 21 days.
Review the conditions shown on your receipt or order details before returning an item. Products should meet Aritzia’s return requirements and should not be worn, washed, damaged, or missing their original tags.
How to Contact Aritzia Customer Support
Contact Aritzia customer support when:
- Your tracking number has not activated after 72 hours.
- Your order remains in processing longer than expected.
- The estimated delivery date has passed.
- The package is marked as delivered but cannot be located.
- An item is missing, damaged, or incorrect.
Have your order number, tracking number, email address, and delivery details ready before contacting the support team.
- Phone: 1-855-ARITZIA (1-855-274-8942)
- Live chat: Available through the Aritzia website
- Email: Available through Aritzia’s customer-service contact options
Support is available Monday to Friday from 5 a.m. to 10 p.m. and on weekends from 6 a.m. to 10 p.m. Pacific Time.
About Aritzia
Aritzia is a Canadian fashion retailer specializing in women’s clothing and accessories. Founded in Vancouver in 1984, the company operates boutiques across Canada and the United States alongside its online store.
Its fashion portfolio includes in-house brands such as Wilfred and TNA, as well as selected products from other labels.
Frequently Asked Questions
How do I track an Aritzia order?
Sign in to your Aritzia account and open Order History, or use the guest Order Tracking link in the website footer. You can also enter the shipment tracking number into Ship24.
Can I track an Aritzia order without an account?
Yes. Use the Order Tracking link in the Aritzia website footer to check a purchase placed through guest checkout.
Where is my Aritzia tracking number?
The tracking number is normally included in the shipping confirmation email. It may also appear in your account Order History or through the guest tracking page.
Why is my Aritzia tracking number not working?
Tracking information may take up to 72 hours to activate after the shipping confirmation email is sent. Check the number again after that period and contact Aritzia if no shipment details appear.
What courier does Aritzia use in Canada?
The courier may vary depending on the order and delivery location. Check the shipping confirmation email or tracking details to identify the carrier assigned to your package.
Does Aritzia offer free shipping in Canada?
Aritzia account holders may receive free standard shipping on orders over $50 CAD. Shipping eligibility and charges should be confirmed during checkout.
How long does Aritzia shipping take?
Standard Canadian delivery is estimated at 1 to 4 business days, while faster options may arrive within 1 to 3 business days or by the next eligible business day.
Can I return an online Aritzia order in a store?
Eligible online purchases may be returned at an Aritzia boutique. In-store returns can follow different deadlines from returns sent by mail, so check the applicable return window before visiting.
