What is Aosom?
Aosom is a UK company, whose name comes from the word "Awesome". It is one of the largest retail companies in the United Kingdom. It was founded in 2009 and users can find a wide variety of products. The company is not only known for the good quality of the products it offers but is also known for the good quality of its services, such as Aosom delivery.
On the web platform, you can find an extensive catalog of all the products that are sold. People can buy products for the home, kitchen, pets, office items, care products, and even electronic devices. It also has the support of major brands such as HOMCOM or Durhand, which are brands recognized in the UK for the quality of their automotive products.
One of the secrets of the company's success is its close collaboration with other important companies in the world such as Amazon, eBay, Wayfair, or Groupon. In this way, Aosom can reach a greater number of people and offer all the excellent quality products and services they have.
As a reflection of the excellent quality of the services and products that Aosom offers, they can be seen on pages like "Trustpilot". Since it was founded, the company has experienced exponential growth that allowed it to compete with other similar companies in the United-Kingdom.
Aosom has three large warehouses distributed throughout the United Kingdom, with a central office located in the city of London. It has a dedicated customer service department to deal with any type of customer request. The company is recognized for the quality of its customer service.
For now, Aosom remains one of the leading companies in the UK selling home, outdoor and garden products. Over the next few years, the company is expected to expand into other European countries.
Where is Aosom located?
Currently, the company has a central office located in the city of London. It also has 3 large warehouses that are distributed in the United Kingdom, in countries such as England and Ireland.
The company also owns warehouses in the United States, specifically in the states of Oregon and Tennessee. With these warehouses, Aosom has the operational structure to distribute and deliver its products in all states of the United States.
It is worth noting that the company also has an operational structure that allows it to make deliveries in Canada, another country that belongs to the United Kingdom. Canada is one of the countries that benefit most from all the services and products offered by Aosom Canada.
How can I track my Aosom order?
The Aosom tracking system can be used through two methods.
- Mainly, once users have completed all the corresponding payment procedures, they are notified by email and text message with the tracking number. With the tracking number, users can not only get up-to-date details on the location of their packages, but also get important information such as the approximate delivery date, the Aosom order tracking process, the order status, and the tracking link. All this information can be obtained through the virtual system on the Aosom web platform or through customer service. On the other hand, it is important to remember that to track orders, users must have a registered account on the Aosom web platform.
- The other solution is to use the Ship24 platform.
How long does Aosom take to ship?
Aosom delivery times are efficient. Shipping and delivery times may change according to some factors, such as destination and delivery method:
- For deliveries in the UK, the approximate delivery time is 1 to 5 working days.
- For the United States, delivery time is 2 to 5 business days.
However, users can also request deliveries through premium services. With these methods, users can receive their products:
- Within 24 hours for local deliveries.
- For international deliveries, in some European countries, the approximate delivery time is 4 to 8 working days. However, international deliveries can also be made in less than 24 hours, but it is necessary to pay some additional fees.
Where does Aosom ship from?
The company has different warehouses from where the shipments can be made. It has warehouses distributed in the United Kingdom and the United States (Oregon and Tennessee) and to make shipments and deliveries in different countries. The company has partnerships with transport companies such as FedEx, USPS, or UPS.
Does Aosom have free shipping?
At the moment, Aosom does not offer free shipping. However, the company periodically offers promotions and discount plans where sometimes shipping and delivery is free. These promotions usually come up during the holidays or special seasons. Similarly, many of these promotions are designed to reduce shipping and delivery costs or rates, regardless of country or destination.
Does Aosom ship internationally?
By having warehouses in different regions and cities of the United Kingdom and the United States, deliveries can be managed to different countries, such as Canada, Wales, Ireland, Scotland, the United States, and some European countries.
What are Aosom shipping costs?
Shipping costs will depend on the destination, product type, product size, and type of shipment. On the other hand, these costs are not subject to VAT or any additional costs. However, depending on the payment method, users can enjoy reductions in shipping costs.
How do I contact Aosom?
Users can access different types of information, such as the company's official telephone numbers and emails. They can also access the home addresses of some of the offices and warehouses located in the United States and the United Kingdom. This is ideal if users wish to personally attend any of the offices.
They can also access the Aosom contact us to service, through the official social networks of Facebook, Instagram, Twitter, or YouTube. With customer service, users can make claims, queries, refunds, returns, or cancellations. Hours of operation are available Monday through Friday, 9 AM to 5 PM.
It should be noted that Aosom Customer Service not only offers purchasing advice but also provides technical service support and advice for certain products, in case customers need it. Depending on the priority, the response time can vary from 12 to 36 hours. Also, customer service is dedicated to each specific region or country.
