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Some of your questions

How long does it take for a product to ship from China to Portugal?

With the technology Ship24 has today and its pick-up service, the delivery can be very fast. On average, the shipping time from China to Portugal will take 8 days. Ship24 proposes the same delivery time for all the destinations the company serves, Portugal included.
When the controls at the Portuguese borders are fast, this delivery time can even be reduced to 5 or 6 days, surpassing the delay of big international courier companies. 
Rarely and due to unpredictable events like meteorological issues or peak times of the year like the Chinese New Year Holidays, the delivery time can, unfortunately, take a bit longer than 8 days. However, you will always have the possibility to track your parcel on Ship24 and see the current location of your package on the official website. Besides, it is possible to ask for help through the contact page. An agent will always be there to answer your question within the shortest delays and give you answers related to your package location.

What is the cheapest way to ship a package from China to Portugal?

If you need to ship a light parcel (between 0 and 2 kilos with labels and packaging included), Ship24 will be the best company proposing cheap shipping from China to Portugal. Indeed, the service “Ship from China” proposes 4 different and fixed price bands, based on the weight of your parcel:

  • Up to 500g, the shipping costs from China to Portugal are ¥99 (approximately US$14,50).
  • Up to 1kg, the shipping from China to Portugal price is ¥149 (approximately US$21,80) for your shipping.
  • Up to 1,5kg, the shipping price from China to Portugal is ¥199 (approximately US$29,10).
  • Up to 2kg, the shipping from China to Portugal costs are  ¥249 (approximately US$36,40).

The advantage with Ship24 and the service “Ship from China” is that it provides fast shipping for a reasonable price for light parcels. It is one of the cheapest ways you will find to ship your parcel from China to Portugal.

How do I ship a package from China to Portugal?

Shipping a package from China to Portugal is not as complicated as it seems, especially when you use Ship24.
You can order your delivery purchase online through the official website. For that, you just need to follow these easy steps: 

  • Go on the Ship24 home page.
  • Click on “Ship from China”, in the top menu on the top right.
  • When you are ready to send your parcel, you can click on “Send parcel now”.
  • Then, you will need to fill in your relevant personal information such as your telephone number, your passport number, or your Chinese ID card number, etc.
  • Then, you will fill in information about the recipient of the parcel.
  • All you have to do then is to pay for your parcel delivery with one of the payment methods proposed on Ship24. 

You can opt for shipping from China to Portugal with USPS or another big international company that proposes shipping for heavy packages, but when your parcel weight is under 2kilos, Ship24 will be the best and easier solution to ship from China to Portugal. When you want safe, cheap and fast shipping for a light parcel, the service ‘Ship from China” will be the most suitable solution for you.

How can I pay for my shipping from China to Portugal?

Ship24 proposes different payment methods on its website and especially different payment cards:

  • Visa
  • Mastercard
  • American Express
  • Discovers
  • Diners Club
  • JCB

Alipay and WeChat are two other payment methods that will be available soon when you will pay for the “Ship from China” service. Ship24 uses safe payment processing software to secure your online payment. Indeed, Stripe is a software used by a lot of big companies on their website, in order to bring to the customers the best and most secure payment experience possible.

Can I easily track my parcel from China to Portugal?

The advantage of Ship24 is that you can track your package any time from the official website.
You just need to go on the home page and copy-paste your tracking number into the search bar. By clicking on the blue and white arrow, you will get all the tracking details related to your shipping to Portugal from China:

  • Your order status
  • The current location of the package
  • The transporter name
  • The next steps of the delivery
  • The final date of the delivery.

If the sentence “not found” appears, it may be because you entered the order number instead of the tracking number.
To double-check if you really entered or not the tracking number, you can have a look at the confirmation email you received just after making your online purchase of your international shipping from China to Portugal. In this email, you will see both orders and tracking numbers. They often look similar and people sometimes confuse both numbers. You can try to copy-paste these numbers to see which one is the real tracking number.
Sometimes, it is better to try to track your package from China to Portugal the day after you made the online purchase, the time to the system to receive all the tracking details.
Do not forget that even if you are shipping with another company, the Ship24 platform is able to track any package, you can still use the website to follow your package.

How works the pick-up of my parcel to ship to Portugal from China?

The “Ship from China” solution includes a free pick-up service available in more than 120 Chinese cities. When you make your purchase, you will just need to select your city and district, these are necessary and needed information for the pick-up service. After selecting this information and paying for your delivery from China to Portugal, an agent will call you by phone in Chinese to schedule a convenient pick-up time. The agent will then come at the agreed date and time to take care of your parcel.
Ship24 especially facilitates China to Portugal international shipping with this service, since customers don’t even need to bring their parcel to an office or relay point anymore. This is why the delivery of Ship24 was so efficient and fast during the pandemic situation of 2020 with the Covid-19.
Besides providing cheap and fast shipping from China to Portugal, Ship24 offers a pick-up service free of charge to its customers, which differentiates it from other courier companies with which customers need to pay for this service.

Is the import tax expensive in Portugal?

When you import your parcel from China to Portugal, you will have to pay the import tax to the Portuguese customs authorities, but only if the total value of your package exceeds the threshold fixed by the European authorities.
For all European countries, Portugal included, this minimum is fixed to 22 euros. It is a small amount and Europe did it intentionally, in order to favor exchanges between countries members of the European Union.
It is recommended to always check the minimum threshold fixed by Europe and Portugal, in case it would change because the courier company is not responsible for this possible modification. This is the responsibility of the sender to check this, in order to avoid any additional costs that the receiver of the package would have to cover.

Can I send anything I want from China to Portugal?

For your China to Portugal shipping, there are a few things you won’t be able to send. If you use Ship24, you must take into account the list of prohibited items present on the website before making your online delivery purchase. The company scans every parcel before sending it, to avoid any issue. If one of the items from the prohibited list is detected, the parcel will be sent back to the sender at its own expense. 
Here is a shortlist of the goods you won’t be able to ship with the “Ship from China” service:

  • Liquid, powder and paste (liquid cosmetics, toothpaste, capsule drugs,…)
  • Batteries and electronic products with batteries (mobile phones, computers…)
  • Magnetic goods (speakers, products with strong magnetic fields…)
  • Weapons (hand weapons, imitation and ammunition)
  • Some categories of products (adult products, drones, electronic cigarettes…)
  • Hazardous goods (compressed gas products, erosive, toxic gas, flammable, erosive,…)
  • Documents (currencies, publications, imitation cards…)
  • Perishable products (food, plants, all live animals except properly packaged bees, silkworms and leeches)

For more details and other types of goods, you can go on this page. You will find a detailed list of the items you won’t be able to ship.
Another important rule to remember concerns the dimension of your parcel that you have to respect to be able to send it from China to Portugal. The longest side of your parcel should not exceed 60 cm and the sum of all the sides’ length should not exceed 90 cm. If you don’t respect these limitations, your parcel will be blocked and won’t be allowed to be sent to Portugal.

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