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Some of your questions

How long do products take to ship from China to Luxembourg?

If you need to ship a package from China to Luxembourg, it can be done within the shortest delays today thanks to companies like Ship24. Even if people often think that the shipping time from China to Luxembourg must be very long since both countries are located far from each other, this time-lapse has been considerably reduced over the years, thanks to new technologies.
The service “Ship from China” for example can make a delivery from China to Luxembourg in 8 days on average. Other companies will propose express shipping in 5 days but for a more expensive price. Besides, when the controls at the Luxembourgish borders are fast, the shipping from China to Luxembourg time can be reduced to 5-6 days, being equal and even less than the express shipping service of big international courier companies.
For all shipping companies, the shipping time can be occasionally extended when unpredictable events such as meteorological issues happen, or during specific days of the year like national holidays.

How much does it cost to ship a package from China to Luxembourg?

The shipping price from China to Luxembourg will actually depend on different factors:

  • The nature of the parcel
  • The weight and size of the parcel
  • The date the package should arrive
  • The maximum budget

Once you have more clues about these elements, you will be able to choose a suitable company for your shipping to Luxembourg from China. If you need to ship a light parcel, between 0 and 2 kilos, providing short shipping times and cheap shipping from China to Luxembourg, then, the service “Ship from China” will be the best solution for you.
Ship24 propose fixed prices with this service, 4 price bands related to the weight of your parcel:

  • Up to 500g, the shipping cost from China to Luxembourg is ¥99 (approximately US$14,50).
  • Up to 1kg, you will have to pay ¥149 (approximately US$21,80) for your shipping.
  • Up to 1,5kg, the shipping from China to Luxembourg price is ¥199 (approximately US$29,10).
  • Up to 2kg, the shipping from China to Luxembourg costs ¥249 (approximately US$36,40).

If you need fast and cheap shipping from China to Luxembourg for a light parcel (2 kilos maximum with packaging and labels included), then, the service “Ship from China” will probably be the most suitable solution for your delivery from China to Luxembourg.

How do you organize shipping from China to Luxembourg?

It can be stressful sometimes to realize international shipping from China to Luxembourg, especially when you do it for the first time and you don’t know how to proceed. 
With Ship24, you can order your shipping purchase online, through the website. It is very easy and you just need to follow these different steps:

  • The first step is to go on the Ship24 homepage.
  • When you are on the homepage, you will need to click on “Ship from China”, in the top menu on the top right.
  • Then, when you are ready to send your parcel, you can click on “Send parcel now”.
  • After that, you will need to fill in relevant information about you, such as your telephone number, your passport number, or your Chinese ID card number, etc.
  • The next step will be to fill in information about the recipient of the parcel, for the reception.
  • The last step is payment. All you have to do is to pay for your parcel delivery with one of the payment cards proposed by Ship24.

What payment methods can I use to send a parcel from China to Luxembourg?

On Ship24, when you will have filled in all the necessary information for your parcel delivery, you will be ready to proceed to the payment.
You will have the choice between different credit cards:

  • Visa
  • Mastercard
  • American Express
  • Discovers
  • Diners Club
  • JCB

No matter which payment card you will use between the ones proposed, your payment will always be secured thanks to “Stripe”, a reliable payment processing software used by Ship24. This software assures the most secure payment experience possible when you proceed to the payment of your parcel delivery from China to Luxembourg.
You will soon have the possibility to pay through Alipay and WeChat too on Ship24.

How can I track my parcel from China to Luxembourg?

We all remember how stressful it was a few years ago when we had to wait for so long for the parcels to arrive, without knowing if it was worth it to wait sometimes or if the parcel had been lost during China to Luxembourg international shipping.
Thanks to the technology of today, it is possible to see at any moment where your parcel is, you have the possibility to track your parcel.
You can do that through a universal tracking platform like Ship24, which allows you to follow any step of the delivery, no matter what shipping company is used for transportation. 
To track your parcel from China to Luxembourg, you just need to follow 3 steps:

  • First, go on the Ship24 home page
  • Copy-paste the tracking number in the search bar
  • Click on the white and blue arrow to enter

It is as simple. After doing that, you will receive all the tracking details related to your package:

  • The current location of your package
  • Your order status
  • The name of the transporter
  • The next steps of the delivery
  • The final date of the delivery

If you don’t receive the tracking details but instead see the sentence “not found”, it can be due to two options:

  • The first is maybe because you put the order number instead of the tracking number in the search bar. These numbers often look similar and you find them in the email confirmation you received just after making your purchase. You can double-check to see if you put the right number.
  • If you put the tracking number and still don’t receive any details, it may be because the system didn’t receive all the tracking information. Keep in mind that it is often better to start to track your package 1 day after the purchase, the time for the system to receive all the tracking information.

If you have any questions, you can still contact the company through the contact page and leave your message there. An agent will get back to you as soon as possible.

What is the import tax in Luxembourg?

The import tax is the fee you will need to pay to the authorities only if the total value of your parcel exceeds the threshold fixed by the European authorities.
The threshold for Luxembourg and the other European countries is fixed at 22 euros, it is a small amount fixed by Europe to favor exchanges between countries members of the European Union.

Once my order is placed with Ship24 to send from China to Luxembourg, what should I do?

Once your order is placed for your shipping from China to Luxembourg, you just have to wait for one of the Ship24 agents to call you by phone in Chinese to schedule a pick-up time and date for your parcel. 
It is a service free of charge proposed by Ship24, that allows people to stay home instead of bringing their packages to an office or a relay point. This service is available in more than 120 Chinese cities. To enjoy it, you just need to select the right city and district while making your purchase.
Then, the agent will come to the selected city and district to pick-up your package at the agreed date and time.

Is there a list of prohibited items when sending from China to Luxembourg? 

For your China to Luxembourg shipping, you will need to check if your parcel can be shipped with Ship24. Indeed, there are specific items that are not allowed and each shipping company has its own rules. With Ship24, all packages are scanned before being sent and if one product from the prohibited items list is found, the package will be returned at your own expense. Here is a shortlist and example of the type of items you can’t ship:

  • Magnetic goods (speakers, products with strong magnetic fields…)
  • Some categories of products (adult products, drones, electronic cigarettes…)
  • Liquid, powder and paste (liquid cosmetics, toothpaste, capsule drugs,…)
  • Documents (currencies, publications, imitation cards…)
  • Perishable products (food, plants, all live animals except properly packaged bees, silkworms and leeches)
  • Hazardous goods (compressed gas products, erosive, toxic gas, flammable, erosive,…)
  • Batteries and electronic products with batteries (mobile phones, computers…)
  • Weapons (hand weapons, imitation and ammunition)

To find the complete list, you can click here.
Another point to take into account is the size and weight of your parcel. To ship from China to Luxembourg, the longest side of your parcel doesn’t have to exceed 50cm and its size should be at least 9 * 14cm. If the shape of the parcel is a cylinder, the length should not exceed 50cm and the length plus twice the diameter should not exceed 100cm.