Some of your questions

How long does shipping take from China to Austria?

Generally, people think that shipping from China to Austria may take a long time since both countries are located on different continents, very far from each other. 
Today, big courier companies are able to propose express shipping which is unfortunately most of the time very expensive.
The service “Ship from China” of Ship24 can be a good alternative if you need to send a light parcel from China to Austria (under or equal to 2 kilos) because it delivers on 8 days on average for fair prices. 
Besides, the company proposes a free pick-up service allowing its customers to save time. During the Covid-19 pandemic, Ship24 was one of the companies proposing the shortest shipping time from China to Austria, especially thanks to this pick-up service since people had to stay confined.
When unpredictable events happen (floods, meteorological issues…) or during certain periods of the year (National Holidays), the shipping from China to Austria time can be extended by a few days, but it is very occasional. On the opposite, when nothing special happens and when the controls at the Austrian borders are fast, the shipping delay can be reduced to 5 or 6 days.

How much does it cost to ship from China to Austria?

People think that shipping to Austria from China may be long and expensive too. However, it is possible today to find a service that better suits your needs and that can match the type of package you want to send. For example, if you need to send a parcel weighing less than 2 kilos (with packaging and labels included), The service “Ship from China” of Ship24 will probably be the best solution for you. This service provides cheap shipping from China to Austria and works with 4 fixed price bands:

  • Up to 500g, the shipping cost from China to Austria is ¥99 (approximately US$14,50).
  • Up to 1kg, the shipping price from China to Austria is ¥149 (approximately US$21,80).
  • Up to 1,5kg, the price you will pay for your China to Austria shipping is ¥199 (approximately US$29,10).
  • Up to 2kg, the shipping from China to Austria price is ¥249 (approximately US$36,40).

How can I ship a parcel from China to Austria?

Shipping a package from China to Austria can be easier than it seems at the first look. With Ship24 for example, you can order your delivery from China to Austria online and an agent will come to pick-up your package. You now have the possibility to do everything from home, it has never been so easy to send a parcel from China to Austria.
You just need to follow these easy steps:

  • You have to go on the Ship24 homepage.
  • In the top menu, on the top right, you will click on “Ship from China”.
  • Then, click on the button “send parcel now”.
  • For the next step, you will fill in the necessary information (your name, your Chinese ID card number or passport number, your email address, the province where you are living, etc), useful for the pick-up of your package.
  • Then you will have to fill in the recipient information, useful for the reception of the package.
  • After that, you will securely pay by credit card for your purchase.
  • Finally, you will just need to wait for the pick-up partner to call you by phone to schedule a convenient pick-up time (the phone conversation will be in Chinese).

How can I pay for my parcel delivery from China to Austria?

For your international shipping from China to Austria, you will have the possibility to pay with different credit cards on the Ship24 website:

  • Visa
  • Mastercard
  • American Express
  • Discovers
  • Diners Club
  • JCB

You will pay with one of these credit cards through “Stripe”, a secure payment processing software offering the most secure payment experience possible. Ship24 plans to propose a payment through Alipay and WeChat too very soon.

How can I track my parcel delivery from China to Austria?

It is always reassuring to have the possibility to track a package, especially when it comes to international shipping. Besides ordering your package delivery on Ship24, you can track your parcel on this universal tracking platform too. It doesn’t matter if you ship from China to Austria with UPS, with DHL, or with another courier company, Ship24 is able to track any parcel. To track your package, you need to:

  • Go on the ship24 homepage
  • Copy-paste your tracking number in the search bar
  • Click on the blue and white arrow to enter

You will then be able to see all the tracking details related to your package:

  • The order status
  • The current location of the package
  • The transporter name
  • The next steps of the delivery
  • The final date of the delivery.

Sometimes, it can happen that you get the sentence “not found” instead of receiving the tracking details. It can be due to two different things:

  • You get this notification maybe because you put the order number in the search bar instead of the tracking number. They often look similar, so it is better to check the confirmation email you received just after your purchase which one is the tracking number.
  • If you put the right tracking number, it can be because sometimes the system needs more time to receive and charge all the tracking details. It is better to try to track your package one day after the purchase. You will normally be able to get more information about your China to Austria international shipping.
    If you have any questions related to your parcel tracking, you can go on the contact page and leave a message. An agent will answer you within the shortest delays.

What is the import tax in Austria?

The import tax is the amount of money you will have to pay to the Austrian authorities if the total value of your parcel exceeds the threshold fixed by the European authorities. For Austria and for all European countries, this threshold is fixed at 22 euros, a small amount in order to favor exchanges between European countries.
Please always check the threshold before sending your package because the courier company is not responsible in case of any tax modification that could arise.

How works the pick-up service for my parcel from China to Austria?

A lot of shipping companies propose today a pick-up service, yet, most of the time, this service is very expensive and customers don’t really enjoy this service. Ship24 proposes a pick-up service free of charge. While making your purchase, you will need to select the city and the district in which you want to have the parcel pick-up. This service is available in more than 120 Chinese cities, you should easily find your city.
Once you have made your purchase online, you will receive an email confirmation and an agent will call you by phone in Chinese to schedule a date and a convenient pick-up time.
You don’t need to bring your package to an office or relay point anymore, one agent will come directly to your place to pick-up your parcel at the agreed date and hour.
The delivery system of Ship24 has been especially fast compared to other companies during the Covid-19 pandemic thanks to this pick-up service. It was a big advantage of the company which allowed customers to send their parcel internationally by staying confined at home.

Is there a list of prohibited items when sending from China to Austria?

Before sending your package from China to Austria, you will need to check all conditions, what type of items can’t be shipped by the company and the limited size for your package.
Ship24 scans all the parcels before sending them, to avoid any bad surprises and if one of the items present in the prohibited list is found in your package, this one will be returned at your own expense. 
Please find below a shortlist of different prohibited goods:

  • Batteries and electronic products with batteries (mobile phones, computers…)
  • Liquid, powder and paste (liquid cosmetics, toothpaste, capsule drugs,…)
  • Weapons (hand weapons, imitation and ammunition)
  • Magnetic goods (speakers, products with strong magnetic fields…)
  • Hazardous goods (compressed gas products, erosive, toxic gas, flammable, erosive,…)
  • Some categories of products (adult products, drones, electronic cigarettes…)
  • Perishable products (food, plants, all live animals except properly packaged bees, silkworms and leeches)
  • Documents (currencies, publications, imitation cards…)

You can find the full list by clicking here.
Once you are sure your parcel is not present on the prohibited list, you will have to check the size and weight of your package.
To ship your parcel from China to Austria, the longest side of your package should not exceed 50 cm. The size of the package should be at least 9 * 14 cm and if the package’s shape is a cylinder, the length should not exceed 50 cm and the length plus twice the diameter should not exceed 100 cm.