When you try to know where is your package, it can be very complicated for any ecommerce customer to find where is its parcel, especially when the parcel has been carried by several companies like USPS, Yanwen, SF Express…
For instance, Amazon is the big name in the eCommerce sector and so is AliExpress and are recognized for their valuable postal services they offer. Since the platforms are offering both registered and unregistered methods of choosing to have the products delivered (in accordance with the choice of customers), the problems that occurs mainly concern the tracking of orders. This is due to the fact that registered mails could be tracked while no tracking information is provided (at least a delivery notification when unregistered mailing option is selected.
If you’ve placed your order with an eCommerce site no matter where, you’d definitely be waiting for your order to arrive. But, there are cases where the buyers do not receive their packages. Buyers do request a refund at such a point of time. If that is your case, immediately contact the seller where you’ve placed your order with.
Please note that Ship24 is a tracking website of 500+ postal service providers and contains no other information about the order you made on the merchant website
Most of the time when the buyer places an order, the seller provides one with a unique tracking number that is used to track the location as well as the status of the item. There are multiple times when the users face errors and glitches with the tracking system due mainly to the shipment solution chosen, or to a package lost.
It could be perceived that when the parcel has not reached he recipient (Buyer) or is not being tracked for more than 60 days, it is lost. Below are few reasons that makes a person find out if their parcel is actually lost;
Where the status of the parcel shows “Not found”, it means that Ship24 do not have any information about the particular tracking number. In order to verify the purchase made, it is highly recommended to double check the tracking number provided to you. If you don’t have it, contact the merchant or the supplier.
Please note that if you’ve just placed your order, the information is sometimes not right away available, wait for a day or two for the correct tracking details to be available.
When as a buyer or seller you want to “track my order“ or “track the delivery” and the status of the order shows unavailable, this could be due to several reasons as below:
Ship24 is helpful when it comes to tracking the parcel/package from any of the postal services (even when unregistered). Whenever looking for the status of your parcel, keep in mind the most essential thing, the tracking number that you will type in the search bar above!
Get an answer to where is your parcel with ship24!