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Tips & Tricks

I didn’t receive my order; can I get a refund?

Refund policies may vary, always check the conditions before purchasing

I didn’t receive my order, can I get a refund?

If you'd like to ask for a refund (item not correct / not received / other reasons), please contact the seller (or shipper) from the marketplace or the shop website where you placed your order, in order to submit your request.

You have placed an order and are looking for information on this particular order? Please contact the shipper or the seller.

Ship24 provides useful tracking information and do not physically handle the shipment of packages in any way and do not manage claims.

Refund policies may vary, always check the conditions before purchasing, if you want to ask for a refund, please contact the seller for further information or the marketplace/shop customer service to get further assistance.

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