Tips and Tricks
Global package tracking
How can I track a package or ePacket from EMS China?
Looking forward to receiving your express package? You wonder how to find out where it is and when it will be delivered? You can find all the information you need on ship24. You will need to know the tracking number of the parcel provided by your seller EMS delivery tracking service from china is working the same as other posts and courier tracking websites, an all in one solution try it! We continuously improve our service by adding more couriers and posts, contact us is you have a special request or if your courier is not on the listRead more
My package from china is in transit, what does it mean?
International shipping can take time. If you did not request an express delivery (DHL, UPS, Chronopost, …) your package may take between 15-40 days to arrive depending on the destination and the customs process. Courier has accepted or picked up shipment from shipper. The shipment is on the way.Read more
What is a Registered/Tracked and an non-registered parcel?
A registered/tracked parcel or ePacket from China will probably take about the same time as traditional packages you will get an access to tracking information and therefore safer in case your parcel is lost during the sorting or the last mile delivery.Read more
How to track a package shipped from china and how long?
When you order online from another country, it can be very challenging finding tracking information as the seller or the marketplace is using multiple couriers to deliver your parcel up to your mailbox or to a pick-up pointRead more
Status not available when tracking my package
Where to get global tracking information is a today the first question asked by the eCommerce customers. As postal service can be sometimes less efficient than other carriers, many actors are delivering packages in Russia, UK, France, Spain, Germany, Italy, USA with a growing market share. It is now easier to find in one place to track your package from the warehouse to your mailbox.Read more
Is International EMS (Express Mail Service) from China fast?
EMS China is a subsidiary of China Post. Largely operating China domestically and internationally it is one of the biggest China's express courier. It has established a important network, covering the world, and China even for mainland rural regions.Read more
How to know where is my package from AliExpress?
When using Ship24, you will access to the last events regarding your package and an history of the past events so you can follow your parcel transiting between the different location up to your mailbox! Be aware some packages have partial tracking information because they are non registered. The best way to have updates on where is your package is to choose when it is possible a registered shipping solution when orderinig on AliExpress online.Read more
Find an international package tracking solution?
When you order online from another country, it can be very challenging finding tracking information as the seller or the marketplace is using multiple couriers to deliver your parcel up to your mailbox or to a pick-up point. To know what is the courier or the postal service used can be difficult. Using the tracking search bar above will provide you the latest events information regarding your parcel in transit around the world. Enjoy your shopping experience with Ship24.comRead more
How to follow the delivery of an e-packet?
You ordered in a marketplace and you don't know who is going to deliver your parcel? The international shipment tracking search bar is hassle-free! Get access to multi carrier information from the departure point up to the delivery in the destination country in one single place. ePacket information are available one ship24.Read more
The one reason why getting global tracking information can be complicated
Where to get global tracking information is a today the first question asked by the eCommerce customers. As postal service can be sometimes less efficient than other carriers, many actors are delivering packages in Russia, UK, France, Spain, Germany, Italy, USA with a growing marketshare. It is now easier to find in one place to track your package from the warehouse to your mailbox, no more login in multiple trackers pages. Ship24 is multiple source in one single app. You don't need to know who the shipper is. Once you type in the tracking number Ship24 is doing the rest!Read more
How can I change my delivery address?
Usually, if the parcel has already been shipped, the address cannot be changed. However some carriers in charge of your parcel final delivery can sometime offer this option.Read more
I didn’t receive my order; can I get a refund?
Refund policies may vary, always check the conditions before purchasingRead more
Where is my parcel? I ordered a long time ago.
Most common time frame for cross border ecommerce package delivery for Registered Airmail/ePacket to understand better the common crossborder shipping process. This is only an estimation and does not include rural areas or not easily accessible regions.Read more
Why my parcel cannot be found?
"Not Found" means ship24 couldn’t find tracking information for that number.Read more
Where is my package?
Since the marketplace are offering both registered and unregistered methods of choosing to have the products delivered (in accordance with the choice of customers), the greatest problems include the tracking of order and the post-checkout User ExperienceRead more
Tracking number and order number: Do not confuse
If your parcel is not found on our website, you may have confused the tracking number with the order number. They often look similar and it is sometimes quite difficult to make the difference between both of them. We will explain here how to differentiate them, what they are useful for and where to find them.Read more
