Lazada Elogistics tracking

Copy your Lazada eLogistics (LEL/LEX) tracking number and paste it into the tracker above. Ship24 will detect handovers and show live updates through each leg.

How to track Lazada eLogistics shipments

1. Open your Lazada order details (app or web) and copy the tracking number (not the order number).
2. Paste it in the Ship24 search bar and select the search button.
3. See the latest scans, current status, and delivery progress. If a partner courier takes over, tracking continues on the same page.

Tip: Lazada also provides an official tracker at tracker.lel.asia.

What is Lazada eLogistics (LEL/LEX)?

Lazada’s logistics arm operates across Southeast Asia and includes first-mile, sortation, cross-border, and last-mile under Lazada Logistics. The last-mile brand commonly shown to buyers is LEL Express (LEX). Operations cover Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam.

Where to find your LEL tracking number

• Lazada app or website: Order details page
• Shipping email: Dispatch/confirmation email
• Seller chat: Some sellers share the code directly

Codes can vary by country or service. If the parcel is handed to a partner, a second code may appear. Ship24 follows both.

LEL tracking statuses and what they mean

How long does LEL delivery take?

Timing depends on route, service, customs, and handovers:

• Domestic express: often 1–2 working days in major cities
• Domestic standard: typically 2–5 working days
• Cross-border: commonly 3–10+ working days; some lanes may be faster during specific initiatives

For the most accurate ETA, check your order page and tracking events. Updates will reflect as they appear in the network.

Handover to partner couriers

On some routes, LEL hands parcels to partner carriers for part of the trip. You may see labels such as LEX MY/TH/SG/PH/VN/ID. Ship24 follows these handovers automatically so you can see the full path in one place. You can also track other couriers such as NinjaVan, J&T Express, Lalamove, etc.

Where does Lazada eLogistics deliver?

Coverage focuses on Southeast Asia, including Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. Service options can vary by seller, item, and destination.

Shipping costs

Fees are shown at checkout and depend on weight, dimensions, route, service level, and any seller or platform promotions. For accurate pricing, review your cart or order page.

Customer support

For address changes, missing parcels, or failed delivery attempts, use the Help Center in the Lazada app or the support links on your order page. Have your order ID and tracking number ready.

Frequently Asked Questions (FAQs)

Is the Lazada order number the same as the tracking number?

No. The order number identifies your purchase in Lazada. The tracking number is used by the logistics network to show scans and delivery progress.

Why did my LEL tracking number change?

Some routes involve a handover. A partner may create a second code for that leg. Ship24 follows both and keeps the events in one view.

Tracking is stuck on “shipment info received”. What next?

This appears before the first physical scan. If nothing updates after 48 hours on a business day, ask the seller to confirm pickup and recheck recipient details.

Can I track without logging in?

Yes. Paste the tracking number on Ship24 or use Lazada’s official tracker. If you do not see a code, open your order page.

Who delivers my parcel if it leaves LEL?

In some areas, a partner courier completes the last mile. The label may show a local LEX code with a country tag or a new partner code. Tracking continues on the same page.

How do I get faster delivery?

Select express options at checkout when available. Transit still depends on pickup time, customs, and local delivery windows.