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Enter your La Poste tracking number on Ship24 to check the latest available tracking updates for parcels, tracked letters, Colissimo shipments, Chronopost deliveries, DPD handovers, and international partner shipments. You can track a La Poste package on any device, follow several parcels in one place, and check updates without creating an account. You can also track directly on the official La Poste website or through the La Poste mobile app.
Recent La Poste changes and how they affect tracking (2026)
Recent La Poste and French customs changes in 2026 can affect how tracking updates appear, especially for international parcels, customs processing, and delivery coverage.
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New small parcel tax in France: From March 1, 2026, some non-EU low-value imports under 150 euros may be affected by a 2 euro tax per article, which can lead to customs, payment, or import-formality tracking updates before delivery.
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Universal postal service renewal: La Poste remains France's universal postal service provider from January 1, 2026, supporting nationwide mail and parcel delivery coverage, but tracking detail can still vary by service and destination.
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Higher parcel volumes and partner handling: La Poste Groupe reported rising parcel activity and strong growth from Geopost, so tracking may show more handovers between La Poste, Colissimo, Chronopost, DPD, or destination-country partners.
How do I track a La Poste package?
There are several ways to track your La Poste package. You can use Ship24, the official La Poste tracking page, the La Poste mobile app, or the delivery notice number left after a missed delivery.
Track your La Poste package on Ship24
- Enter your La Poste tracking number in the search field at the top of this page.
- Click the search button or press Enter.
If you often track parcels in France or Europe, you can also use Ship24 to follow related carriers such as Chronopost, DPD, and other postal or parcel networks that may handle the shipment after a handover.
Track on the La Poste website or mobile app
- Open La Poste’s official Track a parcel page or the La Poste mobile app.
- Enter your shipment number, delivery notice number, or partner number when accepted.
- Click on the track button.
The La Poste mobile app can also help you follow Colissimo, Chronopost, and tracked mail from your phone. On the app, you can scan or enter the tracking number and check the shipment status without typing the number manually.
Track with a delivery notice number
If a delivery attempt was missed, the postal worker may leave an avis de passage, or delivery notice. This notice can include an 11-digit number that can be used to track or manage the delivery. Use this number if you do not have the original parcel tracking number.
Ask the sender or La Poste for help
If you cannot find the tracking number, contact the sender first. The sender can confirm the carrier tracking number, shipping date, service used, and whether a partner carrier was assigned. If the delivery issue is already visible in tracking, you can contact La Poste with the tracking number or delivery notice number.
What La Poste tracking number can I use?
La Poste accepts several types of references for tracking. You can use the shipment number, the delivery notice number left after a missed delivery, or a partner tracking number for international shipments if that number has been shared with La Poste.
| Tracking reference | Common format | Example | Where to find it |
| La Poste shipment number | 1 digit + 1 letter + 11 digits | 8D00432154789 | Receipt, label, email confirmation, or sender account |
| La Poste shipment number | 2 letters + 11 digits | CK00879241952 | Receipt, label, or confirmation email |
| Postal S10-style number | 2 letters + 9 digits + 2 letters | CC000000000FR | Often used for Colissimo and international postal items |
| Numeric shipment number | 14 digits | 87000000000000 | Some La Poste tracked items |
| Delivery notice number | 11 digits | Shown on the notice | Missed-delivery notice left by the postal worker |
| International partner number | 15 digits or 14 digits + 1 letter | Varies by carrier | Partner-carrier tracking page, seller email, or shipment update |
If you see SD next to the number on a tracked-mail item, do not enter SD in the tracking field because it is not part of the tracking number. Remove spaces, hyphens, and punctuation before searching. If you only have a store order number, ask the sender for the carrier tracking number printed on the label or receipt.
Where can I find my La Poste tracking number?
If you are the sender, the tracking number is usually shown on the proof of deposit, shipping label, online postage confirmation, or receipt from a post office. If you are the recipient, the number is usually sent by the online store, marketplace, seller, or La Poste by email or SMS after dispatch.
If a delivery attempt was missed, the postal worker may leave an avis de passage, or delivery notice. This notice can include an 11-digit number that can also be used to track or manage the delivery.
La Poste tracking statuses and meanings
La Poste tracking updates often appear in French. The table below explains common Colissimo and La Poste messages and what they usually mean in English.
| La Poste tracking status | Meaning in English |
| Votre Colissimo va bientôt nous être confié ! Il est en cours de préparation chez votre expéditeur. | Your Colissimo is being prepared by the sender. La Poste has not necessarily received the parcel yet. |
| Votre envoi est pris en charge par La Poste. | La Poste has accepted the shipment and tracking has started inside its network. |
| Votre colis est en transit sur nos plateformes logistiques. | Your parcel is moving through La Poste or Colissimo logistics platforms. |
| Votre Colissimo est en cours de traitement sur le site de tri local. | Your Colissimo is being processed at a local sorting site. |
| Les formalités d’importation sont en cours sur votre envoi. | Import formalities are in progress. Customs, tax, or declaration checks may still be pending. |
| Les formalités d'importation de votre envoi sont terminées et il poursuit son acheminement. | Import formalities are complete and the shipment is continuing its route. |
| Votre colis est sur son site de distribution. Nous le préparons pour le mettre en livraison. | Your parcel is at the delivery site and is being prepared for delivery. |
| Votre envoi est sur son site de distribution. Nous le préparons pour le mettre en livraison. | Your shipment is at the local delivery site and is being prepared for delivery. |
| Votre Colissimo sera livré à la date convenue entre le destinataire et le site de livraison. | Your Colissimo will be delivered on the date agreed between the recipient and the delivery site. |
| Votre colis est livré. | Your parcel has been delivered. |
| Votre envoi a été distribué dans la boîte à lettres. | Your shipment has been delivered to the mailbox. |
Why is my La Poste tracking not updating?
La Poste tracking can pause for several normal reasons. A tracking gap does not always mean the parcel is lost. It may mean the parcel is waiting for its first scan, moving between facilities, waiting for import processing, or being handled by a partner carrier that has not yet sent the next update.
The parcel has not received its first physical scan
A status such as Votre Colissimo va bientôt nous être confié usually means the sender has created or prepared the shipment, but La Poste may not have received or scanned it yet. In this case, wait for the next scan or ask the sender when the parcel was handed over.
The tracking number is incorrect
Check the number carefully before searching. Common mistakes include confusing 0 with O, 1 with I, or 8 with B. Remove spaces, hyphens, and any extra characters. If the number appears next to SD, enter the number only.
You are using an order number instead of a carrier number
Store order references usually cannot be tracked on La Poste or Ship24 unless the merchant uses the same reference as the carrier tracking number. If your search returns no result, ask the sender for the tracking number from the shipping label.
The parcel changed carrier
International parcels can move from La Poste or Colissimo to Chronopost, DPD, the destination postal operator, or another partner. A second tracking number may appear after the handover. Keep both the original La Poste number and any new partner number.
The shipment is waiting for customs
If tracking shows import formalities, customs clearance, or a tax-related step, the parcel may wait until the declaration is processed or payment is completed. This is common for parcels entering France from outside the European Union or moving between mainland France and French Overseas territories.
The tracking is no longer available
La Poste tracking is available for 12 months after the shipment is accepted. If you try to track an older parcel, the tracking page may no longer return shipment details.
If your La Poste parcel cannot be found, read Ship24’s guide on why a parcel cannot be found.
How long does La Poste delivery take?
Delivery time depends on the service, deposit cut-off time, origin, destination, customs processing, and partner-carrier handling. For Colissimo in mainland France, La Poste generally states a delivery estimate of 2 working days when the deposit conditions are met. For Overseas France, delivery can take around 6 to 18 days depending on the destination. For Colissimo international shipments, La Poste states that delivery can take around 3 to 8 days depending on the route.
| Route or service | Typical delivery estimate | Tracking note |
| Colissimo within mainland France | About 2 working days | Tracking usually shows acceptance, sorting, local delivery-site processing, and delivery. |
| Chronopost express in France | Often next-day depending on the service and deposit cut-off | Tracking may show time-targeted delivery information. |
| France to Overseas territories | Often around 6 to 18 days for Colissimo Outre-mer | Customs and route conditions can add time. |
| International Colissimo | Often around 3 to 8 days depending on the destination | Final-delivery tracking depends on the destination and partner-carrier data. |
Some services, destinations, or overseas routes may have different tracking depth and delivery estimates. Always check the service selected by the sender if the parcel is urgent or if tracking stops earlier than expected.
Why did my La Poste parcel switch to DPD, Chronopost, or another carrier?
La Poste parcels can move through different brands and partners depending on the shipping route. Colissimo is commonly used for standard parcel delivery, Chronopost is used for express delivery, and DPD or another partner may appear during cross-border transport or last-mile delivery.
If your tracking page shows a new carrier, it usually means the parcel has moved to the next delivery partner. This is normal for many international shipments. Keep the original La Poste tracking number and any new number shown in tracking because either reference may help you follow the parcel.
Does La Poste deliver on weekends?
Standard La Poste delivery usually runs from Monday to Saturday. Sunday delivery is not part of regular La Poste parcel delivery. Chronopost offers a Sunday home-delivery option for eligible shipments, usually between 9:00 and 13:00, on selected routes in Paris, Île-de-France, and several major French cities.
If your parcel is handled by Chronopost, check the tracking page or carrier delivery options to see if a weekend delivery slot applies.
How do I contact La Poste about tracking?
If you are the recipient, contact the sender first. The sender can confirm the tracking number, dispatch date, shipping service, parcel contents, and customs declaration details. If you need to contact La Poste directly, use your tracking number or delivery notice number when making a request.
| Contact option | Details |
| From mainland France | Call 3631. La Poste lists this line for private customers from Monday to Friday, 8:30 to 19:00, and Saturday, 8:30 to 13:00, excluding public holidays. |
| From outside France | Call 0 810 821 821. La Poste lists this international line from Monday to Friday, 8:30 to 19:00, with support in French and English. |
| Online | Use La Poste’s online help center, contact form, or virtual assistant from the tracking page. |
About La Poste
La Poste is France’s national postal operator. It handles mail and parcel services across France and plays a central role in the country’s postal network. La Poste was reappointed as France’s universal postal service provider for 10 years from January 1, 2026, covering collection and delivery of mail and parcels six days a week across the country.
For parcels, La Poste services are closely linked with Colissimo for standard parcel delivery and Chronopost for express delivery. International shipments may also involve partner postal operators or parcel networks depending on the route.
La Poste’s registered office is located at 9 rue du Colonel Pierre Avia, 75015 Paris. This is a corporate address, not a parcel pickup point or sorting facility.
Frequently Asked Questions (FAQs)
Can I track a La Poste package without an account?
Yes. You can enter your La Poste tracking number on Ship24 without creating an account. You can also use La Poste’s official tracking page.
What number should I enter for La Poste tracking?
Enter the carrier tracking number from your label, receipt, confirmation email, missed-delivery notice, or partner-carrier update. Do not enter a store order number unless the sender confirms it is also the carrier tracking number.
Can I track La Poste with a delivery notice number?
Yes. If a delivery attempt was missed, the notice left by the postal worker can include an 11-digit number that can be used for tracking.
Why does my La Poste tracking only show that the parcel is being prepared?
This usually means the sender has created or prepared the shipment, but La Poste has not completed the first physical scan yet. Wait for the next update or ask the sender when the parcel was handed over.
Why did my La Poste tracking stop after leaving France?
La Poste states that tracking to final delivery is available only for selected destination countries. For other destinations, tracking may stop when the item leaves French territory, even if the parcel continues moving through the destination postal network.
How long is La Poste tracking available?
La Poste tracking remains available for 12 months after the shipment is accepted. Older shipments may no longer return tracking details.
Why is my La Poste parcel held in customs?
A parcel can be held while customs checks the declaration, item value, VAT, duties, or required payment. In 2026, some low-value imports into France from non-EU countries can also be affected by the small parcel tax.
Does La Poste tracking show Colissimo and Chronopost?
La Poste tracking can show updates for La Poste and Colissimo items. Chronopost may appear when the express carrier handles the shipment. Ship24 can also show available events when a parcel moves between La Poste, Colissimo, Chronopost, DPD, or another partner.
What should I do if my La Poste tracking has not updated for several days?
Check the number for typing errors, look for customs or delivery notice messages, and wait for the next scan. If the status does not change after several days, contact the sender or La Poste with the tracking number.
