India Post Complaint Tracking

Use India Post’s official channels to file a complaint and check progress with your complaint number. This guide covers how to submit, track, timelines, and when to escalate. For shipment tracking steps, see India Post Tracking guide.

How to file a complaint (online)

1. Go to the official File a Complaint page and open the CRM portal.
2. Choose the service category (Mail, Speed Post/EMS, parcels, PLI/RPLI, etc.).
3. Fill in the form and upload any proof (receipt, label, photos, documents).
4. Submit and note the complaint number shown on screen and sent to your contact.

What you should have ready

• Article/consignment code (see India Post Tracking Number for formats)
• Booking date and post office details (origin and destination)
• Sender/addressee names, addresses, phone numbers
• Short description of the issue and any supporting files

How to track your complaint

1) CRM portal

Open the CRM portal from the File a Complaint page and use your complaint number to view the current status.

2) Postinfo mobile app

Download the official Postinfo app and use the complaint status feature to check updates on the go.

3) Phone support

Call the India Post toll-free number 1800 266 6868 (Mon–Sat, 9:00 a.m.–6:00 p.m., except Sundays and gazetted holidays). IVRS is available 24×7.

Timelines you can expect

• Acknowledgement: same day (instant on web)
• Resolution target: within 60 days
• If investigation is needed: up to 90 days (an interim reply may be issued)

If the shipment itself is late, compare with delivery ranges in Domestic Tracking and International Tracking.

Escalation path (if time has lapsed or you’re not satisfied)

1. Local Post Office where the transaction occurred
2. Senior Superintendent / Superintendent of Post Offices (Division)
3. Postmaster General (PMG) of the Region
4. Chief Postmaster General (CPMG) of the Circle
5. Postal Directorate, Dak Bhavan, New Delhi

Still unresolved? You may also raise the case on the central grievance portal (CPGRAMS). If your issue is about a specific service, these pages can help you gather details before escalating: Registered Post Tracking and AWB Tracking.

Tips to avoid scams

• Use only official domains: indiapost.gov.in and the CRM portal.
• Ignore SMS/WhatsApp messages that ask for fees or personal data to “release” a parcel.
• Type web addresses yourself; avoid unknown link shorteners.

FAQs

Where do I file a complaint online?

Start at the official File a Complaint page and open the CRM portal. Keep your consignment code ready.

How do I track complaint status?

Enter the complaint number in the CRM portal or check it in the Postinfo app. While waiting, you can also review shipment scans on Ship24.

What is the usual resolution time?

Most cases target 60 days. If an investigation is opened, allow up to 90 days

When should I escalate?

If the target time has passed or the outcome is unclear, escalate in this order: local Post Office → Division (SSPO/SPO) → PMG → CPMG → Postal Directorate.

What information speeds up handling?

Consignment code, booking date, origin/destination offices, sender/addressee details, and clear proof (receipt, label, photos).

Can I track shipments while my complaint is open?

Yes. Keep using the same code on the India Post site, the Postinfo app, or Ship24’s India Post page.