Empost Courier service is the official postal company of the United Arab Emirates. This company is also a subsidiary of the Emirates Post Group that is a holding company established in 2007, formed by other postal operators. This company is the main postal manager of the country, which administers the most part of the national and international deliveries of the country.
Emirates Post was founded in the year 1909. In the beginning, it was ruled by the Courier Services Office of India. After the United Arab Emirates' independence, Empost started to work under the direction of the Ministry of Communications of the country. However, the company became a part of the Emirates Post Group, and its operations stopped being regulated by the UAE government.
The headquarters of Empost are located in Deira, Dubai. From there, Emirates Post manages all the shipments and deliveries, working together with Emirates and Emirates SkyCargo, the airlines owned by the same Emirates Group.
Emirates Post provides one of the most modern and sophisticated delivery services all over the world. From the reception of the package to the moment of delivery, going through all the intermediate processes, Empost watches and cares very closely every single parcel. This way, the company ensures the security and integrity of the packages.
During the receipt of the product, Empost packs it and labels it with the Empost Dubai tracking number that allows the company to register all the information related to the parcel. The identity of the sender and receiver, the travel route, departure time and estimated arrival time is registered under that tracking number.
The client receives the tracking code number, so he can go to the Empost official web page to track the shipment. Such a website has a parcel monitor that works by introducing the tracking code of the parcel, making an Empost online tracking process. There, the web page will provide all the information on the package in real-time.
Ship24 also allows you to track your Empost parcel easily by entering the tracking number on the homepage.
The Emirates Post delivery service covers more than 200 destinations all over the world. They mainly work these shipments with the Emirates airline and the Emirates SkyCargo, which transports heavier deliveries, as some orders in bulk and other heavyweight orders.
Nevertheless, due to the global pandemic produced by COVID-19 in 2020, many services around the world have been put under certain restrictions. International deliveries are one of these. So, the Emirates Post had temporarily reduced its standard and express international postal services to a few countries in Europe in 2020. These territories included places like Belgium, France, Switzerland, Austria, The United Kingdom, Portugal, and some others.
In addition, for national and international deliveries, Empost sets some conditions that packages must pass through. For example, the maximum parcel dimensions should not exceed the 1.5 meters, the length and circumference must be under the 3 meters, and the weight has to stay under the 30 Kg. However, for national shipping, the maximum weight can't be over 20 Kg.
Empost offers diverse classes of delivery that varies in costs and shipping time. These classes are:
For domestic shipments, the delivery time can go from the same day with Premium class, up to three working days using the standard service.
The Empost delivery system is one of the best postal services around the world thanks to its speed and service quality. Yet, international deliveries take more time to arrive at the destination. Again, the three options determine the delivery time of a parcel. The premium class promises a delivery time of 3 business days maximum, while the standard service delivers a parcel in a period of 21 working days maximum.
Other postal companies determine its delivery times depending on the package features. Things like weight, size, and type of product are key factors when estimating an arrival time. Since Empost sets some rules for international shipping, these factors don't determine the arrival time. In addition, the Empost shipment tracking is available for all kinds of service, from standard to Premium.
The costs of the Empost delivery service vary depending on many different factors. Although these conditions don't determine the shipping time, they do with the prices. Emirates Post calculates the prices of the deliveries according to the characteristics of the parcel. They consider things like the weight, the size, the circumference, the class of the article, and many others.
In addition, the kind of service used is an important factor that determines the final tariff. Premium services ensure a faster delivery time by paying a higher price, while the standard service is cheaper, but packages take more time to arrive at the final destination.
The other factor is the distance to cover. For national deliveries, the costs are lower than for international shipments. For a standard package of 1 Kg, the costs can reach $100 with the premium service in national routes. The delivery of the same parcel for international routes can go from $24 with the standard service to $87 using the EMS.
Besides the Empost tracking parcel service, the Empost web site has a calculator that provides an estimated cost for national and international deliveries. The user must introduce the dimensions and weight of the package, in addition to the final destination. After that, the calculator gives an estimated result for economy, standard, express and premium services.
The web page provides all the contact details of the company. They have email addresses to receive letters with suggestions, complaints and doubts. Also, the web site has the Empost Dubai contact number to attend urgent calls and concerns of the clients. The Emirates Post workers are always available for responding to the user's calls and emails in order to offer solutions and hearing the clients. Empost is characterized for its excellent customer service, so customers can fully trust the company.